GSC - Manager - PROCESS MANAGEMENT - GO RECON

Overview

Business: Business Reconciliations Control Services

Open positions: 1

Role Title: Project Manager

Location: Quezon City, Philippines

• To acquire broad understanding and awareness of risk scenarios associated with their process of scope.
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.

The Opportunity:

• Reconciliation is a critical function in Finance with the advent of Sarbanes-Oxley (SOX). Balance Sheet Reconciliations team provides service to multiple business partners across various sites and entities. The Team is responsible for all Balance sheet accounts and sees to it that these are all reconciled to ensure that the account balance is complete, accurate and reasonableness of ending balance can be substantiated as per the agreed PLA.
• The role holder will have the responsibility to fully understand the assigned activities in reconciliations and settlements, in the multiple Lines of Business, play a key part in identifying synergies for improvements within the various processes and drive teams to achieve quantitative goals.
• The jobholder is responsible for planning, executing, and closing projects within specified timeline, scope, and budget. He will lead cross-functional teams, coordinate resources, manage risks, and ensure that projects goals align with organizational objectives.

What you’ll do

Impact on the Business

• Drive business change in a dynamic environment. Analyze business trends, establish volume forecasting and plan for effective capacity / resource utilization. Manage business / operational risks inherent in the business, taking account of economic, regulatory and technological changes.
• Manage effectively migration / remigration / projects, interacting with training / business and project teams. Ensure relationship building and appropriate engagement with all stakeholders.
• Keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team. The management team to be involved in half yearly walkthrough and “Warm site” testing as required.
• Maximize the resource utilization across the span. Control costs by managing resources and overheads efficiently. Work constantly on achieving the Production Availability and Work Rates for each of the processes and improve the overall operating efficiency.
• Attend project progress meetings along with the project management process.
• Assist in UAT preparation/planning and bridge up with users for tasks such as parameter maintenance in both testing and production environment
• Publish notification to sites such as scheduled system maintenance, dress rehearsal and implementation health check, etc. Arrange regression test and set up QC test lab and execute simulator test cases;
• Support the transformation of customer’s end to end journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, API, Workflow, Robotics Process Automation and cognitive technologies.
• Deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.

• Drive business change in a dynamic environment. Analyze business trends, establish volume forecasting and plan for effective capacity / resource utilization. Manage business / operational risks inherent in the business, taking account of economic, regulatory and technological changes.
• Manage effectively migration / remigration / projects, interacting with training / business and project teams. Ensure relationship building and appropriate engagement with all stakeholders.
• Keeping the contingency requirements continually updated in terms of strategic changes on account of migration growth plans in conjunction with core BCP team. The management team to be involved in half yearly walkthrough and “Warm site” testing as required.
• Maximize the resource utilization across the span. Control costs by managing resources and overheads efficiently. Work constantly on achieving the Production Availability and Work Rates for each of the processes and improve the overall operating efficiency.
• Attend project progress meetings along with the project management process.
• Assist in UAT preparation/planning and bridge up with users for tasks such as parameter maintenance in both testing and production environment
• Publish notification to sites such as scheduled system maintenance, dress rehearsal and implementation health check, etc. Arrange regression test and set up QC test lab and execute simulator test cases;
• Support the transformation of customer’s end to end journeys. This will be achieved through the application of reengineering, continuous improvement, Lean six sigma, agile, migration, production management tools, API, Workflow, Robotics Process Automation and cognitive technologies.
• Deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives.

Customers (External/ Internal)

• Recognize, reward and set high internal service excellence benchmarks to ensure customer delight.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Situations are resolved effectively retaining goodwill of customer.
• Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
• Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.
• Initiate the process to notify and alert business counterparts in case of major incident & identify the scope of business implication;
• Relative detailed study on defects and draw correlation across regions and be proactive in Lift and shift of the fixes to various regions.
• Escalate and provide suggestion to management for immediate intervention for crisis/disaster;
• Manage user relationship, arrange resource for UAT preparation/execution once the solution fix was done, plan & manage UAT conduction, seek formal signoff from site and arrange result verification in production upon successful release
• Attend weekly regular meetings and calls with various regional and local parties involved in the defect management
• Ensure seamless extended support for new project enhancement/fix release

Qualifications

What you will need to succeed in the role:

Skills / Experience Required

• BS in Accounting, Business Administration or related field or equivalent combination of training and experience.
• Proficient in computer applications (MS Word, Excel, and PowerPoint, Lotus Notes).
• Performs a broad range of managerial responsibilities over others; must have excellent organizational skills and the ability to maintain accurate and detailed records; hardworking, independent and results-oriented
• Analytical Skills - proven interpretation and utilization of Management Information
• Ability to distil complex and varied data into information; good process analysis and problem solving skills
• Proven ability to prioritize workload effectively in line with business priorities
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
• Strong collaborative leadership skills (strategic & tactical), able to negotiate, influence, align, and prioritize.
• Maintain document control and data integrity
• Should be detail conscious and should have a high level of analytical thinking for the general improvement of services and procedures

• BS in Accounting, Business Administration or related field or equivalent combination of training and experience.
• Proficient in computer applications (MS Word, Excel, and PowerPoint, Lotus Notes).
• Performs a broad range of managerial responsibilities over others; must have excellent organizational skills and the ability to maintain accurate and detailed records; hardworking, independent and results-oriented
• Analytical Skills - proven interpretation and utilization of Management Information
• Ability to distil complex and varied data into information; good process analysis and problem solving skills
• Proven ability to prioritize workload effectively in line with business priorities
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
• Strong collaborative leadership skills (strategic & tactical), able to negotiate, influence, align, and prioritize.
• Maintain document control and data integrity
• Should be detail conscious and should have a high level of analytical thinking for the general improvement of services and procedures

Leadership capabilities

• Navigating – understanding TOM and translating strategy into own team and aligning directions accordingly
• Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
• Driving – setting stretching goals for self and team and delivering them with courage and tenacity
• Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
• Sustaining- making considered decisions that protect and enhance HSBC values, reputation and business

Professional standards (skills and behaviours)

• Ability to form effective relationships and achieve influence at senior level in the organisation
• Good working knowledge of functional area in an operational or consulting capacity
• Negotiation, influence, mediation and conflict management skills
• Ability to develop cohesive working relationships with business partners
• Excellent English written & verbal communication skills, other languages an advantage
• Problem Solving skills - Must be creative and have analytical ability in recommending procedures & process changes

Time Management Skills

• Demonstrated ability to provide meaningful analysis and process improvement.
• A good working knowledge of the business and functional units supported, products, services and processes and pertinent regulation impacting their delivery.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• All applicants must have successfully completed their probation period
• All applicants must have met the Behaviour Gateway in the last performance appraisal
• All applicants should have served at least 18 months in their current functional role and department company
• All applicants should inform their respective line manager of their application
• Application form should be submitted via CareerLink along with the current CV
• All the completed applications should be submitted via CareerLink by 11:59 PM on the closing date
• Have not been previously declined for the same post within the last 3 months on the date of submission of their application
• Have not been on ANY form of Corrective Action within the last 6 months from the date of application

Declaring incorrect information in your application (e.g. incorrect performance and behaviour rating; and corrective action status) is considered a SERIOUS OFFENSE based on the HDPP Employee Handbook:

A Very Serious Offense

"Sec 1. Any acts of dishonesty, which may provide reasonable grounds for the company to lose trust and confidence to the employee, which includes but not limited to the following:

c) Giving false testimony or falsifying any document, records or information or presenting such falsified document, records or information in any study, research inquiry; padding and deliberate overcharging of expenses; tampering with time records; requesting or allowing any individual to log in/out and actually logging in/out any individual.”

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