Process Improvement Manager

4 weeks ago

Quezon City, Philippines TTEC Full time

Join to apply for the Process Improvement Manager role at TTEC As a Process Improvement Manager working remotely in Manila, Philippines, you’ll be part of bringing humanity to business. What You’ll Do Develop and maintain reports that enable the management of continuous performance improvement and operational excellence Monitor and maintain improvements via robust Control Planning and Compliance Measures Communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client‑facing presentations with supporting tools and documentation Recommend process standards to ensure consistent methodology and provide Lean Six Sigma educational support to the organization Coach prospective students through our Lean Six Sigma Education offerings (White Belt, Yellow Belt, Green Belt) Support departmental improvements such as tools, templates, processes What You Bring To The Role College degree or equivalent experience Certification as Lean and/or Six Sigma Black Belt Experience in process improvement methodology Experience managing cross-functional teams and leading global improvement initiatives Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project) Proficient in Minitab or other statistical software What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. #J-18808-Ljbffr

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