Service Delivery Manager
2 weeks ago
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview As a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem‑solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service Manage Thrive’s regional managed services team from a customer service, technical and career development perspective Ensure managed services team is working toward departmental goals in the most efficient and effective manner Ensure managed services team meets or exceeds all service level agreements from Email, Phone, Event, Incident, Problem, and Change Management processes Conduct annual performance reviews for all managed services direct reports Uphold procedural requirements related but not limited to: prioritization, communication, documentation, escalations Continually follow best practices through the entire technical support process Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management Escalation point for managed services, customer service and technical issues Ability to adjust priorities and balance responsibilities in a fast‑paced environment Available to work outside of standard hours when necessary or as part of on‑call rotation if applicable Other duties as required Qualifications Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience 3‑5 years of managerial experience; call center or managed services experience preferred Technical subject matter expert on MSP products as they relate to Thrive’s service catalog Experience managing complex projects, clients, partners, and organizations ITIL certification and practice preferred Proven experience managing remote resources and large teams Strong written and verbal communication skills #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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Project Manager, Service Delivery
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, , Philippines CommandLink Full timeProject Manager, Service Delivery Join to apply for the Project Manager, Service Delivery role at CommandLink. Be among the first 25 applicants. About CommandLink CommandLink is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a...
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Service Delivery Team Manager
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, , Philippines OpsWerks Full timeHiring Technology Roles | DDI Certified Analyst At OpsWerks, we believe service delivery is more than just metrics and uptime—it’s about people, purpose, and progress. As a Service Delivery Team Manager , you will grow the leaders who build strong teams. You’ll work closely with Service Delivery Team Leads and their SRE teams, helping them succeed in...
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Service Delivery Manager
4 weeks ago
, , Philippines Thrive Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Delivery Manager
3 weeks ago
, , Philippines DysrupIT Full timeDelivery Manager – DysrupIT Join to apply for the Delivery Manager role at DysrupIT . Job Summary: The Delivery Manager is responsible for overseeing the end‑to‑end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves...
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Associate Service Delivery
3 weeks ago
, , Philippines Prime System Solutions Full timePrime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery...
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Service Delivery Director
4 weeks ago
, Pampanga, Philippines Tap Growth ai Full timeService Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location:...
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Service Delivery Coordinator
4 weeks ago
, Metro Manila, Philippines Datacom Full timeAbout Datacom With over 6,200 people, and centres of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced exponential growth. Through all this, Datacom has...
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Service Delivery Manager
4 weeks ago
, , Philippines TOA Global Full timeSERVICE DELIVERY MANAGER Location: Clark, Pampanga Shift: Monday to Friday, 7:00 AM to 4:00 PM PH Time Arrangement: Onsite, Full Time Experience Required: Minimum of 5 years of experience in operations management, accounts payable, or billing functions. Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in...
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Cybersecurity Service Delivery Director
3 days ago
, Metro Manila, Philippines Michael Page Full timeJoin a multinational company Enjoy market-aligned salaries & benefits About Our Client The company is a multinational delivering full-suite IT services on a global scale. Job Description Key Responsibilities Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives. Service...
