Associate Service Delivery
2 hours ago
Prime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery to clients. This role involves assisting with daily operations, project coordination, performance monitoring, and communication between internal teams and clients. The individual will play a key part in maintaining service excellence and driving client satisfaction within our Managed Services operations. Key Responsibilities Assist the Service Delivery Manager in overseeing day-to-day service operations across multiple MSP accounts Monitor project timelines, task assignments, and deliverables to ensure adherence to SLAs and client expectations Track and report on service metrics (KPIs) and elevate potential issues to the SDM proactively Coordinate with internal technical teams for task updates, issue resolution, and documentation Support the preparation of weekly and monthly performance reports for clients and management Help identify process gaps and suggest improvements for service quality and efficiency Maintain clear and professional communication with internal stakeholders and clients Assist in onboarding new clients, team members, or projects under SDM's supervision Participate in team meetings and client calls, taking detailed notes and ensuring follow-up actions are completed Ensure compliance with Prime's delivery standards, policies, and client requirements Requirements Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field 1-3 years of relevant experience in IT service delivery, customer success, or project coordination (experience with MSPs is a plus) Strong communication and organizational skills Ability to manage multiple priorities and work effectively under supervision Proficiency in Microsoft 365, ticketing tools, and reporting systems Strong attention to detail and proactive approach to problem‑solving Comfortable working in US (EST) time zone Seniority level Associate Employment type Full‑time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
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Manager, Service Delivery
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, , Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...
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Team Lead, Service Delivery
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Director, Service Delivery
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, Pampanga, Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Director - Service Delivery working onsite in Pampanga, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Looking for an opportunity to manage client relationships? Do you have a passion to...
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Delivery Associate I San Fernando, Pampanga
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Service Delivery Manager
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, , Philippines MicroSourcing International, Inc. Full timeService Delivery Manager Location: 1880 Eastwood Ave, Quezon City – Onsite, Night Shift You’ll have: Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses. A collaborative spirit: contribute to a positive and engaging work...
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Service Delivery Manager
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Service Delivery Director
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Application Delivery Associate Lead
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, Metro Manila, Philippines QBE Insurance Full timeOverview Join to apply for the Application Delivery Associate Lead role at QBE Insurance . Time Type: Full timeWorker Type: Employee The purpose of this role is to drive efficient and effective application development initiatives, ensuring alignment with business technical needs and adherence to service level agreements through continuous improvement...
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Service Delivery Manager
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Senior Manager-Voice-Customer Service
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