Associate Service Delivery
3 weeks ago
Prime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery to clients. This role involves assisting with daily operations, project coordination, performance monitoring, and communication between internal teams and clients. The individual will play a key part in maintaining service excellence and driving client satisfaction within our Managed Services operations. Key Responsibilities Assist the Service Delivery Manager in overseeing day-to-day service operations across multiple MSP accounts Monitor project timelines, task assignments, and deliverables to ensure adherence to SLAs and client expectations Track and report on service metrics (KPIs) and elevate potential issues to the SDM proactively Coordinate with internal technical teams for task updates, issue resolution, and documentation Support the preparation of weekly and monthly performance reports for clients and management Help identify process gaps and suggest improvements for service quality and efficiency Maintain clear and professional communication with internal stakeholders and clients Assist in onboarding new clients, team members, or projects under SDM's supervision Participate in team meetings and client calls, taking detailed notes and ensuring follow-up actions are completed Ensure compliance with Prime's delivery standards, policies, and client requirements Requirements Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field 1-3 years of relevant experience in IT service delivery, customer success, or project coordination (experience with MSPs is a plus) Strong communication and organizational skills Ability to manage multiple priorities and work effectively under supervision Proficiency in Microsoft 365, ticketing tools, and reporting systems Strong attention to detail and proactive approach to problem‑solving Comfortable working in US (EST) time zone Seniority level Associate Employment type Full‑time Job function Other Industries IT Services and IT Consulting #J-18808-Ljbffr
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Delivery Associate I San Fernando, Pampanga
3 weeks ago
, Pampanga, Philippines LBC Express, Inc. Full timeDelivery Associate is responsible for processing all shipments for delivery and ensuring that all shipments shall be delivered within the turn around time. QUALIFICATIONS High school students, undergraduates, and high school graduates welcome Must have a Non Pro or Professional Driver's License License Restriction 1,2 for MC Riders Reliable and punctual JOB...
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Service Delivery Director
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, Pampanga, Philippines Tap Growth ai Full timeService Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location:...
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Service Delivery Manager
2 weeks ago
Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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Project Manager, Service Delivery
2 weeks ago
, , Philippines CommandLink Full timeProject Manager, Service Delivery Join to apply for the Project Manager, Service Delivery role at CommandLink. Be among the first 25 applicants. About CommandLink CommandLink is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a...
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Service Delivery Team Manager
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, , Philippines OpsWerks Full timeHiring Technology Roles | DDI Certified Analyst At OpsWerks, we believe service delivery is more than just metrics and uptime—it’s about people, purpose, and progress. As a Service Delivery Team Manager , you will grow the leaders who build strong teams. You’ll work closely with Service Delivery Team Leads and their SRE teams, helping them succeed in...
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Service Delivery Coordinator
4 weeks ago
, Metro Manila, Philippines Datacom Full timeAbout Datacom With over 6,200 people, and centres of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced exponential growth. Through all this, Datacom has...
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Service Delivery Manager
4 weeks ago
, , Philippines Thrive Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Service Delivery Manager
2 weeks ago
, , Philippines InfoHedge Technologies LLC Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Delivery Manager
3 weeks ago
, , Philippines DysrupIT Full timeDelivery Manager – DysrupIT Join to apply for the Delivery Manager role at DysrupIT . Job Summary: The Delivery Manager is responsible for overseeing the end‑to‑end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves...
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Cybersecurity Service Delivery Director
3 days ago
, Metro Manila, Philippines Michael Page Full timeJoin a multinational company Enjoy market-aligned salaries & benefits About Our Client The company is a multinational delivering full-suite IT services on a global scale. Job Description Key Responsibilities Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives. Service...
