Cybersecurity Service Delivery Director

3 days ago


Metro Manila Philippines Michael Page Full time
  • Join a multinational company
  • Enjoy market-aligned salaries & benefits

About Our Client

The company is a multinational delivering full-suite IT services on a global scale.

Job Description

Key Responsibilities

  • Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives.
  • Service Delivery Management: Oversee cybersecurity platform operations, including service request management, incident response, problem resolution, and operating level agreements (OLAs).
  • Operational Efficiency: Drive capacity planning, forecasting, scalability, and performance optimization to maintain a resilient cybersecurity posture.
  • Performance Monitoring & Reporting: Establish KPIs, track cybersecurity service performance, and communicate insights to stakeholders.
  • Change & Risk Management: Oversee transition, change, and configuration management to ensure seamless service delivery.
  • Resource Optimization: Optimize cybersecurity resources, ensuring cost-effective and scalable service operations.

The Successful Applicant

  • Minimum sixteen years total experience in cybersecurity platform operations and incident response, with a strong focus on service delivery and management.
  • About five years in a leadership capacity, being able to manage multiple teams.
  • Deep knowledge of cybersecurity frameworks, ITIL processes, and operational best practices.
  • Proven track record of leading and managing cybersecurity teams in a dynamic environment.
  • Strong analytical mindset with the ability to anticipate and mitigate cybersecurity challenges.
  • Excellent stakeholder management, executive reporting, and cross-functional coordination skills.

What's on Offer

  • Competitive salary & benefits
  • Performance incentives
  • Leaves
  • Flexible work arrangement
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