
Cybersecurity Service Delivery Director
4 weeks ago
- Join a multinational company
- Enjoy market-aligned salaries & benefits
About Our Client
The company is a multinational delivering full-suite IT services on a global scale.
Job Description
Key Responsibilities
- Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives.
- Service Delivery Management: Oversee cybersecurity platform operations, including service request management, incident response, problem resolution, and operating level agreements (OLAs).
- Operational Efficiency: Drive capacity planning, forecasting, scalability, and performance optimization to maintain a resilient cybersecurity posture.
- Performance Monitoring & Reporting: Establish KPIs, track cybersecurity service performance, and communicate insights to stakeholders.
- Change & Risk Management: Oversee transition, change, and configuration management to ensure seamless service delivery.
- Resource Optimization: Optimize cybersecurity resources, ensuring cost-effective and scalable service operations.
The Successful Applicant
- Minimum sixteen years total experience in cybersecurity platform operations and incident response, with a strong focus on service delivery and management.
- About five years in a leadership capacity, being able to manage multiple teams.
- Deep knowledge of cybersecurity frameworks, ITIL processes, and operational best practices.
- Proven track record of leading and managing cybersecurity teams in a dynamic environment.
- Strong analytical mindset with the ability to anticipate and mitigate cybersecurity challenges.
- Excellent stakeholder management, executive reporting, and cross-functional coordination skills.
What's on Offer
- Competitive salary & benefits
- Performance incentives
- Leaves
- Flexible work arrangement
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