Cybersecurity Service Delivery Director

1 week ago


Metro Manila Philippines Michael Page Full time

Join a multinational company Enjoy market-aligned salaries & benefits About Our Client The company is a multinational delivering full-suite IT services on a global scale. Job Description Key Responsibilities Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives. Service Delivery Management: Oversee cybersecurity platform operations, including service request management, incident response, problem resolution, and operating level agreements (OLAs). Operational Efficiency: Drive capacity planning, forecasting, scalability, and performance optimization to maintain a resilient cybersecurity posture. Performance Monitoring & Reporting: Establish KPIs, track cybersecurity service performance, and communicate insights to stakeholders. Change & Risk Management: Oversee transition, change, and configuration management to ensure seamless service delivery. Resource Optimization: Optimize cybersecurity resources, ensuring cost-effective and scalable service operations. The Successful Applicant Minimum sixteen years total experience in cybersecurity platform operations and incident response, with a strong focus on service delivery and management. About five years in a leadership capacity, being able to manage multiple teams. Deep knowledge of cybersecurity frameworks, ITIL processes, and operational best practices. Proven track record of leading and managing cybersecurity teams in a dynamic environment. Strong analytical mindset with the ability to anticipate and mitigate cybersecurity challenges. Excellent stakeholder management, executive reporting, and cross-functional coordination skills. What's on Offer Competitive salary & benefits Performance incentives Leaves Flexible work arrangement #J-18808-Ljbffr



  • Manila, National Capital Region, Philippines CTS - IT & Cybersecurity Services Full time $20,400 - $30,000 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...


  • , Metro Manila, Philippines GCash Full time

    Overview Join to apply for the Cybersecurity Program Strategist role at GCash . Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! Does the role involve (The tasks /...


  • , Metro Manila, Philippines Blink Digital Full time

    Join to apply for the Jr. Cybersecurity Account Executive role at Blink Digital . Get AI-powered advice on this job and more exclusive features. About Infocentric Inc. Infocentric Solutions Inc. inspires and enables organizations to run impactful business operations while commissioning robust identity security solutions to stimulate confidence and ease of...


  • , Pampanga, Philippines TeleTech Holdings, Inc. Full time

    Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Director - Service Delivery working onsite in Pampanga, Philippines you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Looking for an opportunity to manage client relationships? Do you have a passion to...


  • , Metro Manila, Philippines JPMorganChase Full time

    Executive Director for Merchant Services, Client Service Lead multiple groups within the Merchant Service Client Onboarding and Service organization. Work with internal partners and clients to maintain and strengthen relationships. As a Client Service Director within Merchant Services, you will lead regional client onboarding and service team(s) in a...


  • , , Philippines ePLDT, Inc. Full time

    Cybersecurity Operations Team Lead The Cybersecurity Operations Team Lead is responsible for overseeing day-to-day operational compliance with defined Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Key Performance Indicators (KPIs) across the MSS team. This role ensures that team members deliver services within scope and timelines...


  • , Metro Manila, Philippines Agilitec IT Full time

    Overview Employer: An MSP company located in Las Vegas, Nevada Work Set up: Remote Working Schedule: Pacific Standard Time Salary: $2,000 - $2,500 Benefits: 13th Month Pay HMO & Gov. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period) Position Overview We are seeking an...


  • Manila, Philippines Planit Full time

    Planit Manila Planit is a world leader in application testing and quality engineering, delivering high‑quality systems, applications, and IT architecture. With a global footprint and 1,700+ employees, we support organizations in achieving better outcomes through expert consultancy, bespoke services, and advanced training. About the role The Service...


  • , Metro Manila, Philippines Klaiya Full time

    Overview At Klaiya, we are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service...


  • , , Philippines Ciena Full time

    Overview As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful...