Service Delivery Director

4 weeks ago


Pampanga Philippines Tap Growth ai Full time

Service Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location: Angeles City, Philippines ⏰ Work Mode: Flexible office & remote Role: Service Delivery Director Responsibilities Oversee the development and implementation of service delivery strategies. Monitor key performance indicators (KPIs) to ensure high-quality service standards. Collaborate with cross-functional teams to enhance operational efficiency. Identify areas for improvement and implement best practices in service delivery. Drive customer engagement initiatives to boost client satisfaction and retention. Manage budgets and resources effectively for optimal service outcomes. Qualifications Minimum of 15 years of experience in service delivery or related fields. Strong leadership skills with the ability to motivate diverse teams. Excellent problem-solving abilities and analytical thinking. Proven track record of enhancing customer experience through effective solutions. Exceptional communication and interpersonal skills. Ready to take your career to the next level?


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