Service Delivery Team Manager
4 weeks ago
Hiring Technology Roles | DDI Certified Analyst At OpsWerks, we believe service delivery is more than just metrics and uptime—it’s about people, purpose, and progress. As a Service Delivery Team Manager , you will grow the leaders who build strong teams. You’ll work closely with Service Delivery Team Leads and their SRE teams, helping them succeed in delivering high‑impact support to partners while developing as thoughtful, capable leaders. You set the tone not just in operations, but in culture. You’re someone who leads by example—showing what it means to live out our BVMMs (Beliefs, Vision, Mission, and Methods) through clear communication, strong follow‑through, and a deep sense of care for your team and customers. Key Responsibilities Manage a team of Service Delivery Team Leaders and indirectly support the SRE teams across multiple customer environments Align operations with customer goals and ensure consistent delivery of high‑quality, reliable support Foster a culture of trust, accountability, and continuous learning within your teams Be a steady presence for your SDLs—guiding their growth, supporting performance, and helping them make good decisions Act as a partner to our customers—communicating value, resolving challenges, and co‑creating solutions Collaborate with internal teams (e.g., Security, Automation, People Ops) to drive improvements and scale what works Qualifications This role calls for a thoughtful leader—someone who knows how to guide other leaders, navigate complex situations, and build teams that do meaningful work. At least 8 years of experience in service delivery, SRE, DevOps, or technical operations—ideally with 3+ years managing team leads Solid grasp of SRE and IT operations concepts such as SLIs/SLOs, incident response, and infrastructure automation Comfortable balancing client needs, team health, and business priorities across multiple properties or regions Experience leading 24/7 or distributed operations and maintaining service stability Clear and empathetic communication—especially during high‑stakes conversations with clients or direct reports Bachelor’s degree in a technical or related field—or equivalent hands‑on experience that shapes your leadership (Bonus) Exposure to compliance frameworks (SOC 2, ISO, PCI‑SS), leadership coaching programs, or FinOps practices Apply for the Job Our team is made up of individuals aligned with OpsWerks’ values. In the spirit of building a healthy community that requires open and honest communication, we expect everyone to: Uphold OpsWerks’ Mission and Methods Know, believe, and execute each team’s mission plan Grow in the four areas of awareness: self, others, surroundings, and situation Take ownership of personal growth for the team’s well‑being Never give up, never give in—only give your best Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries: IT Services and IT Consulting Ready to start your awesome journey? Ready to start your awesome journey and be part of OpsWerks? #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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Project Manager, Service Delivery
2 weeks ago
, , Philippines CommandLink Full timeProject Manager, Service Delivery Join to apply for the Project Manager, Service Delivery role at CommandLink. Be among the first 25 applicants. About CommandLink CommandLink is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a...
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Service Delivery Manager
4 weeks ago
, , Philippines Thrive Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Service Delivery Manager
2 weeks ago
, , Philippines InfoHedge Technologies LLC Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Delivery Manager
3 weeks ago
, , Philippines DysrupIT Full timeDelivery Manager – DysrupIT Join to apply for the Delivery Manager role at DysrupIT . Job Summary: The Delivery Manager is responsible for overseeing the end‑to‑end delivery of IT and application services to clients, ensuring that projects and ongoing services are executed efficiently, within scope, and to the highest standards. This role involves...
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Associate Service Delivery
3 weeks ago
, , Philippines Prime System Solutions Full timePrime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery...
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Technical Delivery Team Manager
2 weeks ago
, Metro Manila, Philippines Nezda Global Full timeTalent Acquisition Professional | Connecting People and Opportunities with Precision Key Responsibilities Lead and manage technology-driven HR projects with global teams. Ensure successful end-to-end project delivery — on scope, schedule, and budget. Collaborate with stakeholders to define project goals and success metrics. Drive progress through Agile or...
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Service Delivery Director
4 weeks ago
, Pampanga, Philippines Tap Growth ai Full timeService Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location:...
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Service Delivery Coordinator
4 weeks ago
, Metro Manila, Philippines Datacom Full timeAbout Datacom With over 6,200 people, and centres of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced exponential growth. Through all this, Datacom has...
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Service Delivery Manager
4 weeks ago
, , Philippines TOA Global Full timeSERVICE DELIVERY MANAGER Location: Clark, Pampanga Shift: Monday to Friday, 7:00 AM to 4:00 PM PH Time Arrangement: Onsite, Full Time Experience Required: Minimum of 5 years of experience in operations management, accounts payable, or billing functions. Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in...
