Service Delivery Team Manager
6 days ago
Hiring Technology Roles | DDI Certified Analyst At OpsWerks, we believe service delivery is more than just metrics and uptime—it’s about people, purpose, and progress. As a Service Delivery Team Manager , you will grow the leaders who build strong teams. You’ll work closely with Service Delivery Team Leads and their SRE teams, helping them succeed in delivering high‑impact support to partners while developing as thoughtful, capable leaders. You set the tone not just in operations, but in culture. You’re someone who leads by example—showing what it means to live out our BVMMs (Beliefs, Vision, Mission, and Methods) through clear communication, strong follow‑through, and a deep sense of care for your team and customers. Key Responsibilities Manage a team of Service Delivery Team Leaders and indirectly support the SRE teams across multiple customer environments Align operations with customer goals and ensure consistent delivery of high‑quality, reliable support Foster a culture of trust, accountability, and continuous learning within your teams Be a steady presence for your SDLs—guiding their growth, supporting performance, and helping them make good decisions Act as a partner to our customers—communicating value, resolving challenges, and co‑creating solutions Collaborate with internal teams (e.g., Security, Automation, People Ops) to drive improvements and scale what works Qualifications This role calls for a thoughtful leader—someone who knows how to guide other leaders, navigate complex situations, and build teams that do meaningful work. At least 8 years of experience in service delivery, SRE, DevOps, or technical operations—ideally with 3+ years managing team leads Solid grasp of SRE and IT operations concepts such as SLIs/SLOs, incident response, and infrastructure automation Comfortable balancing client needs, team health, and business priorities across multiple properties or regions Experience leading 24/7 or distributed operations and maintaining service stability Clear and empathetic communication—especially during high‑stakes conversations with clients or direct reports Bachelor’s degree in a technical or related field—or equivalent hands‑on experience that shapes your leadership (Bonus) Exposure to compliance frameworks (SOC 2, ISO, PCI‑SS), leadership coaching programs, or FinOps practices Apply for the Job Our team is made up of individuals aligned with OpsWerks’ values. In the spirit of building a healthy community that requires open and honest communication, we expect everyone to: Uphold OpsWerks’ Mission and Methods Know, believe, and execute each team’s mission plan Grow in the four areas of awareness: self, others, surroundings, and situation Take ownership of personal growth for the team’s well‑being Never give up, never give in—only give your best Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries: IT Services and IT Consulting Ready to start your awesome journey? Ready to start your awesome journey and be part of OpsWerks? #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
, , Philippines MicroSourcing International, Inc. Full timeService Delivery Manager Location: 1880 Eastwood Ave, Quezon City – Onsite, Night Shift You’ll have: Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses. A collaborative spirit: contribute to a positive and engaging work...
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Service Delivery Manager
2 weeks ago
Philippines Scale Virtually Full time ₱1,200,000 - ₱2,400,000 per yearRole OverviewThe Service Delivery Manager (SDM) ensures smooth operations and successful service delivery for clients supported by our Virtual Assistants (VAs). This role is responsible for overseeing day-to-day operations, maintaining client satisfaction, driving performance management, and ensuring service excellence across assigned accounts. The SDM acts...
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Service Delivery Manager
2 weeks ago
Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per yearAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various...
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Manager, Service Delivery
2 weeks ago
, , Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...
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Senior Manager-Voice-Customer Service
3 days ago
Philippines EXL Service Full time ₱1,500,000 - ₱2,500,000 per yearJob Description: The Senior Operations Manager – BPO Travel Industry is responsible for leading and optimizing travel-related outsourcing operations. The role ensures operational excellence, client satisfaction, and strategic alignment by managing teams, refining processes, and leveraging industry-specific technologies.Responsibilities: Key...
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Service Delivery Manager
2 weeks ago
, , Philippines Storagepipe, a THRIVE Company Full timeOverview MUST WORK FROM OFFICE 2X PER WEEK! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...
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Service Delivery Manager
6 days ago
, , Philippines Thrive Full timeAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on...
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Team Lead, Service Delivery
3 weeks ago
, , Philippines TTEC Full time2 days ago Be among the first 25 applicants Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in the Philippines - Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing...
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Associate Service Delivery
5 hours ago
, , Philippines Prime System Solutions Full timePrime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery...
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DELIVERY MANAGER
2 weeks ago
, , Philippines Metrobank Full timeHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....
