Service Delivery Manager
6 days ago
About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE Position Overview As a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams in providing excellent customer service and resolving all technical issues. This person should have a solid technical background combined with customer service expertise. A problem‑solving attitude with an ability to motivate an engineering team to achieve specific goals are essential skills to perform well in this position. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Primary Responsibilities Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service Manage Thrive’s regional managed services team from a customer service, technical and career development perspective Ensure managed services team is working toward departmental goals in the most efficient and effective manner Ensure managed services team meets or exceeds all service level agreements from Email, Phone, Event, Incident, Problem, and Change Management processes Conduct annual performance reviews for all managed services direct reports Uphold procedural requirements related but not limited to: prioritization, communication, documentation, escalations Continually follow best practices through the entire technical support process Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management Escalation point for managed services, customer service and technical issues Ability to adjust priorities and balance responsibilities in a fast‑paced environment Available to work outside of standard hours when necessary or as part of on call rotation if applicable Other duties as required Qualifications Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience 3-5 years of managerial experience; call center or managed services experience preferred Technical subject matter expert on MSP products as they relate to Thrive’s service catalog Experience managing complex projects, clients, partners, and organizations ITIL certification and practice preferred Proven experience managing remote resources and large teams Strong written and verbal communication skills #J-18808-Ljbffr
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Service Delivery Manager
2 weeks ago
, , Philippines MicroSourcing International, Inc. Full timeService Delivery Manager Location: 1880 Eastwood Ave, Quezon City – Onsite, Night Shift You’ll have: Competitive rewards: above‑market compensation, healthcare coverage on day one, dependents coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses. A collaborative spirit: contribute to a positive and engaging work...
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Service Delivery Manager
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Philippines Scale Virtually Full time ₱1,200,000 - ₱2,400,000 per yearRole OverviewThe Service Delivery Manager (SDM) ensures smooth operations and successful service delivery for clients supported by our Virtual Assistants (VAs). This role is responsible for overseeing day-to-day operations, maintaining client satisfaction, driving performance management, and ensuring service excellence across assigned accounts. The SDM acts...
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Service Delivery Manager
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Manager, Service Delivery
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, , Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a Service Delivery Manager working onsite in Cainta, Philippines, you’ll be part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring, and coaching? Are you looking for an...
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Service Delivery Manager
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, , Philippines Storagepipe, a THRIVE Company Full timeOverview MUST WORK FROM OFFICE 2X PER WEEK! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us...
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Service Delivery Team Manager
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, , Philippines OpsWerks Full timeHiring Technology Roles | DDI Certified Analyst At OpsWerks, we believe service delivery is more than just metrics and uptime—it’s about people, purpose, and progress. As a Service Delivery Team Manager , you will grow the leaders who build strong teams. You’ll work closely with Service Delivery Team Leads and their SRE teams, helping them succeed in...
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Associate Service Delivery
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, , Philippines Prime System Solutions Full timePrime System Solutions provided pay range This range is provided by Prime System Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The Associate Service Delivery professional will support the Service Delivery Manager (SDM) in ensuring smooth, timely, and quality service delivery...
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DELIVERY MANAGER
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, , Philippines Metrobank Full timeHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career....
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Service Delivery Director
6 days ago
, Pampanga, Philippines Tap Growth ai Full timeService Delivery Director We are looking for an experienced and strategic Service Delivery Director to lead our service delivery operations in Angeles City, Philippines. The ideal candidate will have a proven track record of managing service delivery teams, optimizing processes, and ensuring customer satisfaction across various service lines. Location:...
