
Customer Support Manager
1 week ago
Customer Support Manager Ftm0003
Makati, National Capital Region
Job Type: SetSchedule
Posted today
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Job DescriptionSetSchedule is the software punch behind the Nation’s most successful Realtors and Professionals. Our future is bright We have grown tremendously in the last couple of years and we can’t wait for you to join our company and be a part of that growth. We are looking for someone passionate about making and maintaining the customers happy at all times. The Customer Success Consultant will be responsible for making sure that realtors (our customers) are happy with our product and services 24/7. We want to give them the 100% customer satisfaction they deserve and retain them within the SetSchedule family.
Job Highlights
- Full time remote-based position
- Competitive Salary ($7/hr)
- Career development opportunities available
- Be a part of one of US’ fastest growing real-estate tech companies
- Supervise the work of UET to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints and provide detailed information regarding products and services.
- Provide superior User Experience to members.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for the team.
- Other duties within your category of employment as assigned.
- At least 5 years experience as Tech support Team Lead, Supervisor, Manager or equivalent.
- Excellent verbal and written communication skills with negotiation and conflict resolution.
- Proficiency in using software and remote work tools (Google Docs/Sheets/Meets, Slack, Nextiva, Time Doctor, etc.).
- Minimum workstation requirements: PC or laptop (i3 processor, 8GB RAM), noise-cancelling headset, and at least 25 Mbps wired internet.
- Schedule: 8 hour shift
- Location: Makati City (relocation planning required before starting work)
Posted today
Job Description
Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
- Open to fresh graduates and college undergraduates with related working experience
- BPO experience is an advantage
- Must have good English communication skills
- Willing to work in Alabang on shifting schedules
Makati, National Capital Region
Job DescriptionWhat is the job? Prompt and accurate sales order creation (voice/electronic) in accordance to policies and procedures to ensure efficient order fulfillment. Handle complaints with defined SLAs and coordination across departments to improve customer satisfaction.
- Bachelors Degree
- Willing to work in Makati
- 0-5 years of experience in customer service or order processing
- Strong English and Filipino communication
- Fresh graduates are welcome to apply
Taguig, National Capital Region
Job DescriptionUrgent hiring for Customer Service Representative and Technical Support Rep. to join an expanding team. Onsite at BGC, Taguig. Perks include health insurance, on-site parking, and opportunity for promotion. Onsite work only.
- College graduate in computer-related field or 2+ years of BPO experience
- Willing to work onsite
- Salary up to 31K; benefits include HMO, medicine reimbursement, and more
Multiple postings in Taguig, Makati, Pasig, Mandaluyong, and surrounding areas with similar responsibilities and requirements for customer service representatives and related roles.
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