Branch Supervisor

4 weeks ago

Taguig, Philippines Two Futures Inc. Full time

CUSTOMER SERVICE

  • Deals with all customer complaints and acts immediately to customer’s concerns to ensure that customer satisfaction is met
  • Maintain positive relations with all contacts, guests, potential guests and team members in order to expand the branch’s pool of clients
  • Responsible in promoting and marketing the company’s services and products, campaigns/promotions
  • Recommends sales and promotional strategies for the branch
  • Ensure employees’ adherence to the company’s objective on Customer Service excellence is maintained at all times
Sales Management
  • Ensures sales targets including individual sales targets for the day/s, weeks or month are achieved at all times.
  • Leads in the submission of monthly sales performance and analysis reports.
  • Assist the AOM in development & implementation of actions plans for the achievement of targets.
  • Conduct market and competition studies and surveys.
OPERATIONS
  • Conducts daily cash audit of the total cash funds and records the same in the Daily Cash Count.
  • Ensures adequate supply of all operating supplies and makes the necessary orders of select supplies
  • Monitor’s staff attendance and ensure smooth and continuous operations of the branch
  • Prepares the petty cash replenishment reports in Procurify
  • Ensures that housekeeping standards, adherence to visual & product display guidelines, and security guidelines are complied with.
INVENTORY
  • Updates inventory master file on a weekly basis and ensures that inventory count is declared following set protocols
  • Safe keeps all delivery and transfer documents.
Other Tasks
  • Conduct Employee Performance Reviews
  • Approves any service recovery discounts or discounts in general
  • Ensures that all treatments finish on time (not going beyond) and are monitored
  • Educate staff on how to deal with client complaints and how to up sell packages and services
  • Initiate, recommend & authorize text blasts to increase sales and foot traffic
  • Handles all staff problems and concerns, constantly ensuring that all staff mentally and physically fit for work
  • Conducts pre-operations checking on cleanliness, orderliness, and readiness of the branch
  • Ensures all Branch document is well filed and kept (Govt Permit, Memos, Service Reports etc).
  • Ensures that regulatory permits are complete and properly accounted for
  • Responsible in submitting required reports on or before set deadlines
Qualifications
  • College Level
  • Must have at least 3 years of supervisory experience in the wellness, grooming, hotel, restaurant, or other service-related industries.
  • Highly organize and must be able to motivate her team, assess situations quickly and solve problems.
  • Excellent written, verbal communication skills
  • Must be able to work both independently and as a team player
  • With sound judgment on handling basic to vital decision making, and can pay attention to internal and customers, and with excellent negotiation and speaking skills to resolve the issue
  • Able to lead and handle cross functional roles or collaborative roles
  • Must be willing to be assigned toBGC, Taguig City or Glorietta, Makati City
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