RTS/ Claims/Recovery Functional Lead

1 week ago


Manila, Philippines SPX Express Full time

Overview RTS/ Claims/Recovery Functional Lead - Operations, Sorting Center, SPX Express (Calamba, Laguna) SPX Express Manila, National Capital Region, Philippines Responsibilities Manage overall Return to shipper / seller process Ensure that all RTS parcels are dispatched according to the given SOP and KPIs Collaborate with the claims team to manage past due items and ensure minimal claims on RTS Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels Participate in the development and implementation process strategies and tactical execution Assess manpower needs and support the team for proper allocation Provide guidance to RTS/Claims team, evaluate team’s performance and provide necessary trainings for continuous growth Qualifications Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields Must be keen to details and data management Highly knowledgeable in RTS and Claims process Knowledgeable in using process improvement tools Knowledgeable in MS Office and Google Applications With good interpersonal and communication skills Willing to be assigned in Calamba, Laguna Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Internet Marketplace Platforms and Technology, Information and Internet Referrals increase your chances of interviewing at SPX Express by 2x #J-18808-Ljbffr


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