RTS, Claims

Department Operations

LevelExperienced (Team Lead)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Manage overall Return to shipper / seller process
• Ensure that all RTS parcels are dispatched according to the given SOPand KPIs
• Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
• Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels
• Participate in the development and implementation process strategies and tactical execution
• Assess manpower needs and work will support team for proper allocation
• Provide guidance to RTS/Claims team, evaluate team's performance and provide necessary trainings to continuous growth

Requirements:

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
• With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
• Must be keen to details and data management
• Highly knowledgeable in RTS and Claims process
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office and Google Applications
• With good interpersonal and communication skills