Functional Lead

4 weeks ago

Manila, Philippines SPX Express Full time
Functional Lead - Operations, Sorting Center, SPX Express (Plaridel, Bulacan)

SPX Express Manila, National Capital Region, Philippines

Responsibilities
  • Manage overall Return to shipper / seller process
  • Ensure that all RTS parcels are dispatched according to the given SOP and KPIs
  • Collaborate with the claims team to manage past due items and ensure minimal claims on RTS
  • Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
  • Participate in the development and implementation process strategies and tactical execution
  • Assess manpower needs and support the team for proper allocation
  • Provide guidance to RTS/Claims team, evaluate the team’s performance and provide necessary trainings for continuous growth
Requirements
  • Must be a Bachelor’s degree graduate of Industrial/Management Engineering or any related field
  • With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
  • Must be keen to details and data management
  • Highly knowledgeable in RTS and Claims process
  • Knowledgeable in using process improvement tools
  • Knowledgeable in MS Office and Google Applications
  • With good interpersonal and communication skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Internet Marketplace Platforms and Technology, Information and Internet
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