Claims Coordinator

7 days ago

Manila, National Capital Region, Philippines CUBEWORK PH CORP Full time $70,000 - $120,000 per year

The Claim Coordinator is responsible for supporting the end-to-end claims process related to transportation, warehousing, and customer disputes. This role ensures timely collection of supporting documents, accurate claim validation, and clear communication with internal teams, carriers, and customers. The member plays a critical role in reducing revenue leakage, improving claim resolution turnaround, and maintaining compliance with client and carrier requirements.

Key Responsibilities

Claim Intake & Documentation

  • Receive, log, and track claims (loss, damage, shortage, detention, demurrage, chargebacks, etc.).
  • Review incoming claim requests for accuracy and completeness.
  • Collect proof-of-delivery (POD), bills of lading (BOL), photos, invoices, and other required documentation.

Claim Processing & Validation

  • Validate claims against contracts, SOPs, and carrier/client agreements.
  • Escalate discrepancies or missing information to Operations, Customer Service, or Warehouse teams.
  • Assist in preparing claim packets for submission to carriers or clients.

Communication & Coordination

  • Act as a liaison between internal departments (Operations, Customer Service, Billing) and external stakeholders (carriers, vendors, clients).
  • Provide claim status updates to customers and account managers.
  • Support resolution of claim disputes by clarifying details and ensuring compliance with claim timelines.
  • Support other functions in the same group when its needed.

Reporting & Analysis

  • Maintain accurate claim logs and trackers in WMS/TMS/ERP systems.
  • Prepare periodic reports on open claims, resolution timeframes, recovery rates, and root causes.
  • Support continuous improvement by identifying recurring claim trends.

Qualifications

Education:
Bachelor's degree preferred (Supply Chain, Business Administration, or related field) or equivalent work experience.

Experience:

  • 1–3 years in logistics, transportation, warehousing, billing, or claims support.
  • Familiarity with 3PL operations and carrier processes (UPS, FedEx, USPS, LTL, FTL, drayage) is an advantage.

Skills:

  • Strong attention to detail and organizational skills.
  • Proficiency in MS Excel, Word, and claim management systems (WMS, TMS, ERP).
  • Excellent written and verbal communication.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment.

  • Claims Operations Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time $40,000 - $60,000 per year

    About FrontierFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company that has most of our team in India and the Philippines. A few years ago, Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus...

  • Dispute and Claim Associate

    1 week ago

    Manila, National Capital Region, Philippines MUCH PROSPERITY TRADING INT'L INC. Full time ₱600,000 - ₱1,200,000 per year

    Join our team and help ensure smooth online order processing while resolving disputes and coordinating with platforms like Shopee, Lazada, and TikTok Shop.Responsibilities:Process and track daily online ordersHandle disputes, refunds, and claimsCoordinate with warehouse, couriers, and internal teamsMonitor inventory, costs, and fulfillment...

  • E-Commerce Fulfillment Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines MUCH PROSPERITY TRADING INT'L INC. Full time ₱250,000 - ₱450,000 per year

    Job Summary:We are looking for a proactive and organized E-Commerce Fulfillment Associate to support the smooth operation of our online fulfillment process. This role will focus on processing orders, coordinating with logistics couriers, handling returns and damages, and filing claims and disputes. The position ensures all fulfillment activities are...

  • Scheduling Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines AS White Global Full time ₱900,000 - ₱1,200,000 per year

    THE OPPORTUNITYJoin our client, a global leader in independent medical examinations and document management services, trusted by insurers, law firms, and government agencies. They provide accurate, secure, and timely medical documentation that supports critical decisions in healthcare and insurance. Their work helps validate claims, lower healthcare costs,...

  • Insurance and Patient Coordinator

    2 days ago

    Manila, National Capital Region, Philippines Emapta Global Full time ₱350,000 - ₱550,000 per year

    Redefining Patient Care Through Trusted ExpertiseOur client isa growing oral surgery practicededicated to providing excellent patient care supported by precise insurance coordination and professional service. They are building a trusted environment where both staff and patients feel valued, supported, and cared for-making them an exciting team to be part of...

  • Project Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Cost Solution Pty Ltd. Full time A$60,000 - A$80,000 per year

    About UsAt Cost Solution, we specialize in providing tailored services to Australian clients, ensuring precision, efficiency, and reliability in every project. We are seeking a highly organized and detail-oriented Project Coordinator to join our client's team.The successful candidate will play a key role in ensuring projects are delivered smoothly, on time,...

  • E-commerce Fulfillment Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Much Prosperity Trading Full time ₱150,000 - ₱300,000 per year

    Company DescriptionMUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.Now, more than five decades and three generations later, Much Prosperity Trading expanded as a...

  • E-commerce Fulfillment Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines MUCH PROSPERITY TRADING INTERNATIONAL INC Full time ₱40,000 - ₱60,000 per year

    Company DescriptionMUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila.Now, more than five decades and three generations later, Much Prosperity Trading expanded as a...

  • US Healthcare HR Generalist/ HR Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time $40,000 - $60,000 per year

    US Healthcare HR Generalist/ US HR CoordinatorWork Set Up: 100% WFHShift Schedule: GY Shift - EST Time ZoneJob Profile: US Healthcare HR Generalist / US HR CoordinatorAbout the Client:The client is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a...

  • Health and Benefits Administrative Coordinator

    1 week ago

    Manila, National Capital Region, Philippines International Container Terminal Services, Inc. Full time ₱30,000 - ₱60,000 per year

    Job Summary:The Clinic and Wellness Coordinator (HR Officer) will be responsible for managing the day-to-day operations of the company's medical clinic, wellness programs, and related administrative tasks. This role ensures the timely availability of medical supplies and medicines, coordinates the procurement and inventory management of clinic resources, and...