Claims Functional Lead

4 weeks ago


Manila, Philippines SPX Express Full time

Claims Functional Lead - Operations, Sorting Center, SPX Express (Meycauayan, Bulacan)

SPX Express Manila, National Capital Region, Philippines

Responsibilities
  • Manage overall Returns/Claims process
  • Ensure that all RTS parcels are dispatched according to the given SOPs and KPIs
  • Collaborate with the returns team to manage past due items and ensure minimal claims on RTS
  • Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels
  • Participate in the development and implementation of process strategies and tactical execution
  • Assess manpower needs and support the team for proper allocation
  • Provide guidance to RTS/Claims team, evaluate team’s performance and provide necessary trainings for continuous growth
Requirements
  • Must have a Bachelor's degree in Industrial/Management Engineering or any related field
  • With at least 5-8 years of relevant experience in warehousing, e-commerce, logistics or related fields
  • Must be detail-oriented and proficient in data management
  • Highly knowledgeable in RTS and Claims process
  • Knowledgeable in using process improvement tools
  • Knowledgeable in MS Office and Google Applications
  • Good interpersonal and communication skills
  • Amenable to be assigned in Meycauayan, Bulacan
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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