Claims Functional Lead

1 week ago


Manila, Philippines SPX Express Full time

Claims Functional Lead - Operations, Sorting Center, SPX Express (Meycauayan, Bulacan) SPX Express Manila, National Capital Region, Philippines Responsibilities Manage overall Returns/Claims process Ensure that all RTS parcels are dispatched according to the given SOPs and KPIs Collaborate with the returns team to manage past due items and ensure minimal claims on RTS Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of parcels Participate in the development and implementation of process strategies and tactical execution Assess manpower needs and support the team for proper allocation Provide guidance to RTS/Claims team, evaluate team’s performance and provide necessary trainings for continuous growth Requirements Must have a Bachelor's degree in Industrial/Management Engineering or any related field With at least 5-8 years of relevant experience in warehousing, e-commerce, logistics or related fields Must be detail-oriented and proficient in data management Highly knowledgeable in RTS and Claims process Knowledgeable in using process improvement tools Knowledgeable in MS Office and Google Applications Good interpersonal and communication skills Amenable to be assigned in Meycauayan, Bulacan Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Internet Marketplace Platforms and Technology, Information and Internet #J-18808-Ljbffr



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