Driver Operation Lead

15 hours ago

Manila, Philippines SPX Express Full time

SPX Express Manila, National Capital Region, Philippines

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SPX Express Manila, National Capital Region, Philippines

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  • Lead and manage the driver operations team and general operations team to support Instant Delivery execution
  • Own and drive key performance metrics, including driver supply, productivity, and driver community sentiment
  • Oversee end-to-end operational processes related to the driver team, including financial operations, fraud monitoring, and issue resolution
  • Build, coach, and lead high-performing teams to execute key operational initiatives and ensure service reliability
  • Work cross-functionally with internal teams (e.g., product, finance, BI) to support continuous process improvement
  • Prepare and present regular performance updates and strategic insights to the senior management team
Job Description
  • Lead and manage the driver operations team and general operations team to support Instant Delivery execution
  • Own and drive key performance metrics, including driver supply, productivity, and driver community sentiment
  • Oversee end-to-end operational processes related to the driver team, including financial operations, fraud monitoring, and issue resolution
  • Build, coach, and lead high-performing teams to execute key operational initiatives and ensure service reliability
  • Work cross-functionally with internal teams (e.g., product, finance, BI) to support continuous process improvement
  • Prepare and present regular performance updates and strategic insights to the senior management team
Requirements
  • 8+ years of experience in operations, logistics, or related fields, preferably in dynamic, tech-enabled environments
  • Proven experience in team leadership and stakeholder management
  • Strong analytical and problem-solving skills; ability to interpret data and drive actionable decisions.
  • Excellent communication and project management skills
  • Self-motivated, structured, and execution-focused mindset
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Internet Marketplace Platforms and Technology, Information and Internet

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