Driver Operations Lead

1 day ago

Manila, National Capital Region, Philippines Lalamove Full time $40,000 - $80,000 per year

About the company:
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

We are looking for a
Driver Operations Lead
who will :

  • Lead and manage end-to-end driver supply efforts, ensuring a healthy pipeline of active and engaged drivers.
  • Drive retention strategies to improve driver satisfaction, engagement, and long-term activity on the platform.
  • Oversee driver communications, ensuring clear, timely, and effective messaging across all channels (SMS, in-app, calls, etc.).
  • Manage and improve driver support processes, addressing concerns, inquiries, and feedback efficiently.
  • Collaborate with cross-functional teams (Marketing, Product, Customer Service) to align efforts in improving driver experience and platform loyalty.
  • Monitor key supply metrics (active drivers, retention, churn, etc.) and propose data-driven initiatives to enhance performance.
  • Lead and support on-ground and digital initiatives to engage and assist the driver community.

What We Seek

  • A proactive leader who understands the importance of driver satisfaction to platform success.
  • Someone with strong communication and organizational skills who can manage both strategic planning and on-the-ground execution.
  • A team player who can collaborate across departments while also taking full ownership of driver supply operations.
  • Someone passionate about empowering gig workers and improving their day-to-day experience.

What You'll Need

  • 3+ years of experience in operations, supply management, or a related field—preferably within a tech, logistics, or delivery platform.
  • Experience in handling retention programs, customer/driver communications, and support operations.
  • Strong analytical skills with the ability to interpret data and translate insights into action.
  • Proficiency in tools such as Excel, Google Sheets, and CRM platforms (Zendesk, Intercom, etc. is a plus).
  • Excellent verbal and written communication in English and Filipino.

  • Driver Operations

    3 days ago

    Manila, National Capital Region, Philippines Lalamove Full time $70,000 - $120,000 per year

    The Company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading glob...

  • Driver Operations

    3 days ago

    Manila, National Capital Region, Philippines Lalamove Full time $70,000 - $120,000 per year

    The Company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading global on-demand delivery platform with millions of...

  • Driver Operations Associate

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time $35,000 - $50,000 per year

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery...

  • Driver Operations Associate

    3 days ago

    Manila, National Capital Region, Philippines Holy Trinity University Full time

    Join Lalamove as a Driver Operations Associate to support drivers' onboarding and ensure application completion and approval.Your RoleHere's what you will be doing:Callout assigned driver leads to assist and follow up in accomplishing their application from start to end.Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that...

  • Driver operation Associate

    1 week ago

    Manila, National Capital Region, Philippines Shopee Full time ₱500,000 - ₱1,000,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Driver operation Associate

    1 week ago

    Manila, National Capital Region, Philippines SPX Express Full time ₱500,000 - ₱1,000,000 per year

    Job DescriptionMonitor driver sentiments, and produce regular reportingsMonitor competitive driver sentiments and competitor driver policiesOrganize feedback channels, events and communication campaigns to improve driver sentimentsMonitor community sentiment and provide insights to improve policies and programsSupport retention efforts through proactive...

  • Driver Marketing Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per year

    What you'll do: Upholds the Lalamove Partner Driver Image we want to uphold to our Drivers and to our Users. The day to day activities revolve on campaign development, but also ensures that other Driver Teams align to the vision, character and personality of a Lalamove Partner Driver. Identifies the best communication materials to maximize exposure and...

  • Marketing Lead

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeDriver Full time ₱800,000 - ₱1,200,000

    Job Role:Marketing Lead - Driver Acquisition & EngagementThe Marketing Lead - Driver Acquisition & Engagement is a key role responsible for planning and implementing marketing strategies to promote driver acquisition and engagement. This involves designing campaigns to strengthen the driver image/branding, utilizing creativity and expertise to develop ways...

  • Drivers Branding Strategy Lead

    1 day ago

    Manila, National Capital Region, Philippines beBeeMarketing Full time $70,000 - $90,000

    Brand Ambassador for Drivers ProgramWe are seeking a seasoned leader to spearhead our drivers branding strategy in the APAC region, overseeing branding specialists across multiple countries.Key ResponsibilitiesDevelop and execute marketing strategies to attract and retain branded vehicles.Collaborate with cross-functional teams including marketing, fraud...

  • Driver Onboarding Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time ₱250,000 - ₱500,000

    Job SummaryThe Driver Operations Associate plays a crucial role in supporting drivers' onboarding and ensuring application completion and approval.Key ResponsibilitiesCall out assigned driver leads to assist and follow up in accomplishing their application from start to end.Upsell and highlight the benefits of joining as a partner-driver to ensure that the...