Driver Operations Lead

2 weeks ago

Manila, Philippines Lalamove Full time

About the company

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

We are looking for a Driver Operations Lead who will play a critical role in supporting Ride Acquisition, Onboarding, and Driver Partner management, ensuring seamless operations across Manila, Pampanga, and Cebu, as well as future expansion areas once Ride is activated in other cities.

This role directly contributes to the massive growth of our Ride supply while strengthening our offline brand presence. We are looking for a Lead who will oversee the smooth day-to-day operations, enforce compliance with company policies and procedures, and serve as Management’s main point of contact for all Ride Haling-related matters.

What you\'ll do
  • Oversee daily Ride operations, including Ride Driver onboarding, sticker installation, and resolution of concerns.
  • Monitor and track daily performance metrics, attendance, and staff productivity through regular reporting.
  • Coordinate onboarding activities and Driver Partner concerns with relevant teams and departments.
  • Plan, organize, and execute offsite Ride activation and onboarding events, as well as Partner Driver engagement initiatives.
  • Support TNVS alliance acquisition to strengthen operator network, regulatory alignment and supply growth.
  • Ensure compliance with company policies, processes, and regulations, while escalating potential issues to Management.
  • Facilitate team briefings and weekly staff meetings to share updates on performance, product changes, and process improvements.
  • Identify opportunities to improve Ride operations and recommend process enhancements.
What we seek
  • Minimum 1 year of Lead/Supervisory experience
  • Strong self-starter mindset with the ability to collaborate across multiple teams.
  • High level of commitment, accountability, and dedication to excellence.
  • Strong delegation, organizational, and leadership skills.
  • Excellent communication, reporting, and interpersonal skills.
  • Problem-solving mindset with the ability to resolve issues effectively.
  • Proficient in Microsoft Office applications and familiar with systems/tools used for operations and reporting.
  • Experience coordinating with government offices (LTFRB) or TNVS-related organizations is an advantage.
  • Willing to work onsite. (Work Location: PITX Office)
#J-18808-Ljbffr

  • Driver Operations Lead

    5 days ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per year

    About the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Driver Operation Lead

    3 weeks ago

    Manila, Philippines SPX Express Full time

    SPX Express Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Driver Operation Lead - SPX Express role at SPX Express SPX Express Manila, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Join to apply for the Driver Operation Lead - SPX Express role at SPX Express Get...

  • Driver Operations

    7 days ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per year

    The Company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading glob...

  • Driver Operations

    7 days ago

    Manila, National Capital Region, Philippines Lalamove Full time $70,000 - $120,000 per year

    The Company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading global on-demand delivery platform with millions of...

  • Driver Operations Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱400,000 - ₱600,000 per year

    Lalamoveis disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery...

  • Driver Operations Associate

    4 weeks ago

    Manila, National Capital Region, Philippines Holy Trinity University Full time

    Join Lalamove as a Driver Operations Associate to support drivers' onboarding and ensure application completion and approval.Your RoleHere's what you will be doing:Callout assigned driver leads to assist and follow up in accomplishing their application from start to end.Upsell and highlight the benefits of joining Lalamove as a partner-driver to ensure that...

  • Lead Valet Driver

    2 weeks ago

    Manila, Philippines Axelerate Manpower Agency Inc. Full time

    Job Summary The Lead Valet Driver oversees the valet driving operations to ensure efficient, safe, and customer-focused service. This role provides leadership to valet drivers, coordinates daily vehicle flow, and ensures adherence to company policies, safety standards, and service excellence expectations. Key Responsibilities • Supervise daily activities...

  • Lead Valet Driver

    4 weeks ago

    Manila, Philippines Axelerate Manpower Agency Inc. Full time

    Job Summary The Lead Valet Driver oversees the valet driving operations to ensure efficient, safe, and customer-focused service. This role provides leadership to valet drivers, coordinates daily vehicle flow, and ensures adherence to company policies, safety standards, and service excellence expectations. Key Responsibilities • Supervise daily activities...

  • Senior Associate, Driver Operations

    2 days ago

    Manila, Philippines Lalamove Full time

    Overview Lalamove Manila, National Capital Region, Philippines. Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a fast and convenient way to book delivery and moving services. At Lalamove, millions of drivers and customers use our technology every day to connect with one...

  • Driver operation Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time ₱500,000 - ₱1,000,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...