Driver operation Associate

6 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱500,000 - ₱1,000,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

  • Monitor driver sentiments, and produce regular reportings
  • Monitor competitive driver sentiments and competitor driver policies
  • Organize feedback channels, events and communication campaigns to improve driver sentiments
  • Monitor community sentiment and provide insights to improve policies and programs
  • Support retention efforts through proactive driver outreach and education"

Requirements:

  • Bachelor's degree in Business, Operations or related fields
  • Strong interpersonal and communication skills
  • Comforbable working with large datasets and fast-paced environments
  • Detail-oriented, with strong organizational and communication skills
  • 1-3 year of exprience in driver operations or logistic operationss is preferred

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