
Vice President-Quality-Quality Process
5 days ago
Drive improvement and innovation for value delivery to EXL and Clients
Major Activities- Develop process improvement and transformation strategy aligned to key clients' strategic priorities
- Support in EXL strategic priorities for driving value capture for EXL
- Build a strong QE team to strategize and execute process improvements
- Build employee engagement / development programs in line with functional and business vertical plans
- Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
- Successful execution of Process Improvement Strategy
- Resolve implementations - Identify and execute at least one key transformation project impacting client business outcomes for strategic client relationships
- BB / MBB density
- C-Sat score on Value Addition and Contribution
Build best practice compendium on key business situations / problems
Major Activities- Develop QE capabilities for business development and support in solutioning for key prospects
- Build diagnostic toolkits for key business areas in partnership with business innovation team and operations subject matter experts
- Successful cross-sell of Transformation capabilities
- Development and application of diagnostic toolkits representing key business footprint
- Compelling solutioning from value delivery standpoint
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