Business Development Manager

Looking to maximize your BPO experience and join a winning team with a leadership position in the digital marketing industry? We're growing fast and searching for professionals who are hungry to learn, develop their skill set, and are eager to break into the digital sector. Do you possess high energy and a strong desire to achieve top results with a positive attitude? We’re looking for BDR professionals with an aptitude for new technologies to use their outstanding client service, communication, and time management skills to promote our call center and staff augmentation services to our clients and to prospective businesses in the healthcare, financial, and professional home services sectors.

JOB SUMMARY

The Business Development Representative (BDR) should be familiar with both BPO service offerings and call center solutions as they will be responsible for increasing sales revenue for SM Digital and promoting our solutions to the healthcare, financial, legal, and professional home service sectors throughout the United States. This full-time position is responsible for identifying and qualifying leads, executing introductory calls, and assisting senior management in closing new business deals. In addition to having excellent interpersonal communication and negotiation skills, our Business Development Representative will put client needs first, working to develop strong business relationships based on trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with Senior Leadership to develop strategies to identify and market to prospective Clients.
• Conduct prospecting through emails, LinkedIn, and cold calling potential customers to generate new business opportunities.
• Qualify prospects using lists, reports, and self-prospecting strategies.
• Drive revenue by scheduling customer meetings and conference calls with prospective clients to effectively present our company and product.
• Meet and exceed weekly and monthly sales metrics and revenue targets.
• Assist marketing with conversion metrics on various lead-generation inputs.
• Maintain and update our Customer Relations Management (CRM) database.
• Prepare accurate reports on a daily, weekly, or monthly basis as defined by management.
• Build strong and resourceful relationships with clients and teammates in order to ensure customer satisfaction, resolve issues, provide key feedback, facilitate retention, and drive business growth.
• Use the leadership team’s feedback to make continuous adjustments and improvements to prospecting and qualifying efforts.
• Provide administrative support and execute other responsibilities as assigned by management.

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities of the job.

• 2-3 years of sales experience required; BPO experience preferred.
• Candidate must be eager to learn and develop a career in the digital services industry.
• Strong ability to learn new technologies, organize, and be adaptable.
• Consultative communication and negotiation skills by video and in writing.
• Excellent time-management, analytical thinking, and issue-resolution skills.
• Candidate should be able to effectively articulate the distinct aspects and benefits of our services and products.
• Proven communication and relationship-building skills with the ability to both operate independently and cross-functionally in collaboration with internal client Onboarding, Marketing, and Leadership teams as required.
• Highly motivated self-starter able to achieve results while balancing demanding expectations in a fast-paced and at times stressful environment.
• Bachelor's degree in Communications, Business Administration, Marketing, or equivalent experience in a related field.
• Comfortable meeting sales performance metrics and experience with cloud-based CRM.
• Advanced proficiency with computer skills, including Google Workspace.

Home Office Requirements:

• Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test).
• Computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
• Noise Cancelling Headset.
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
• Dual Monitor.

Benefits:

• Monthly Company Bonus Program.
• Paid Vacation Leave.
• Holiday Bonus.