Client Retention Executive

1 day ago

Quezon City, Philippines MicroSourcing Full time

Overview

Position: Client Retention Executive
Location: Global One, Eastwood, Quezon City
Work Setup & Shift: Hybrid | Dayshift

Why join MicroSourcing?
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role

As a Client Retention Executive , you will analyze customer subscription usage data to identify retention risks and engagement opportunities, enabling the Customer Success and Sales teams to drive renewals and account growth. Reporting to the Global Customer Success Manager, this role collaborates with subscriptions, data, marketing, events, and editorial teams, as well as external system providers. With strong growth potential, you’ll be trained on current systems while contributing to process improvements.

  • Identifying trends within our analytics platform Domo and collaborating with the Subscriptions and Customer Success teams to improve customer engagement.
  • Monitor and analyse subscription usage data to identify at-risk accounts and growth opportunities using reporting tools, CRM and Subscription and Media platforms.
  • Flag declining engagement or usage trends early to support proactive retention efforts.
  • Identify and highlight new business opportunities to the Account Managers and Customer Success team.
  • Support customer engagement initiatives by coordinating outreach and identifying value-driven touchpoints.
  • Work closely with Sales team to ensure smooth handover and ongoing client success.
  • Assist in developing dashboards or visualizations for internal stakeholders to track account health in DOMO.
  • Identify and communicate challenges in platform usage across customer segments.
  • Turn data insights into clear actions that help the Customer Success team keep customers.
  • Collaborate with the Data Team to create bespoke reports tailored to client needs (e.g., Surface Mining, Risks) tailored to client needs.
What You Need Non-negotiables
  • Experience in Customer Success, Account Management, or Data Analytics (preferably in SaaS or B2B subscriptions).
  • Strong analytical skills; comfortable interpreting usage metrics and creating reports.
  • Excellent communication and stakeholder coordination skills.
  • Familiarity with CRM, BI tools (e.g., Tableau, Power BI, ThoughtSpot, Domo), and customer engagement platforms is a plus.
  • High level computer skills and an ability to grasp new concepts quickly.
Preferred Skills/expertise
  • Strong interpersonal skills
  • The ability to work in a team environment
  • Extensive corporate sales experience
  • Solution focused with a great customer service ethos
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company\'s strength lies in our people\'s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, and we value every individual\'s contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

#J-18808-Ljbffr

  • Client Retention Specialist – Trader Wet Market

    4 days ago

    Paranaque City, Calabarzon, Philippines Icon Executive Asia Full time ₱28,000 - ₱35,000 per year

    Hiring: Client Retention Specialist – Trader Wet Market (Piso Trader) Location: Sucat, Parañaque City Department: Sales | Reporting to: Sales Manager Salary Range: PHP 28,000 – 35,000Job Overview:We are looking for a Client Retention Specialist with hands-on wet market trading experience, ideally from meat or seafood trading, to nurture key accounts...

  • Client Retention Specialist – Resto Independent Segment

    4 days ago

    Paranaque City, Calabarzon, Philippines Icon Executive Asia Full time ₱250,000 - ₱350,000 per year

    We're Hiring: Client Retention Specialist – Resto Independent Segment Location: Sucat, Parañaque City Department: Sales | Reporting to: Sales Manager Salary Range: PHP 25,000 – 35,000Job Overview:We're looking for a Client Retention Specialist who will manage and grow our existing base of independent restaurant clients. If you're strategic,...

  • Client Retention Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Tap Growth ai Full time ₱400,000 - ₱600,000 per year

    We're Hiring: Client Retention Specialist - Restos/Wet Market (Piso Traders) We are seeking a dedicated Client Retention Specialist to maintain and strengthen relationships with our restaurant and wet market clients. The ideal candidate will focus on reducing churn, increasing client satisfaction, and driving repeat business within the Piso trading...

  • Client Retention Specialist

    4 days ago

    Paranaque City, Calabarzon, Philippines Viventis Search Asia Full time ₱420,000 per year

    The Client Retention Specialist is responsible for nurturing and growing existing client relationships. Responsibilities include:Managing and growing a portfolio of existing clients within the assigned segment.Serving as the primary point of contact for key accounts, ensuring timely support and communication.Analyzing client buying patterns and developing...

  • Executive Assistant

    2 weeks ago

    Zamboanga City, Philippines Client Accelerators Full time

    4 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Client Accelerators. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $24,000.00/yr - $30,000.00/yr REPORTS TO: CEOPlease Read This Full Job Post Before You...

  • Account Specialist

    2 weeks ago

    Makati City, Philippines Resource Management Full time

    EMPLOYMENT TYPE: Full-time WORK LOCATION: Makati City WORK SCHEDULE: Monday to Friday | 8:30 AM - 5:30 PM SALARY: 18k JOB DESCRIPTION: • Provides direct, client-facing support for day-to-day account servicing needs to ensure smooth and efficient operations. • Ensures accurate handling of account setup, updates, and maintenance, coordinating all...

  • Client Success Director

    24 hours ago

    Quezon City, Philippines TDS Global Solutions Full time

    As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal teams, aligning company capabilities with client objectives to drive mutual success. Serve as the...

  • Director of Client Success

    2 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    Overview Work Location/Setup: Quezon City / Hybrid As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal teams, aligning company capabilities with...

  • Client Success Director

    2 weeks ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    About the job Director of Client Success (QC) | Hybrid Work Location/Setup: Quezon City / Hybrid As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal...

  • Client Success Director

    5 days ago

    Quezon City, Philippines TASQ Staffing Solutions Full time

    About the job Director of Client Success (QC) | Hybrid Work Location/Setup: Quezon City / Hybrid As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple accounts. This role serves as a key executive liaison between clients and internal...