Business Process Analyst

2 weeks ago

Cebu City, Philippines eLink Systems & Concepts Corporation Full time

Skills and Experience Required Graduate of Bachelor of Science in Industrial Engineering or Bachelor of Science in Business Administration Major in Operations Management or any equivalent course. Open to fresh graduates or experienced applicants. Good communication and interpersonal skills to collaborate with stakeholders at all levels. Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement. Knowledge of change management principles and methodologies. Proficient in data analysis and reporting tools (e.g., Excel and more). Willing to work on a graveyard/night shift. Key Responsibilities Document the business processes and provide research assistance to management. Responsible for the documentation of business processes, workflows and training material. Work with management to analyze the business processes, workflows and training material for improvement opportunities and, when needed, help define the operational impact of proposed modifications. TASKS Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information. Develop materials to document operational end-to-end process flows. Summarize recommendations from SMEs for process improvements and other findings. Write detailed policy and procedure documents based on discussions with process owners and identification/creation of process flows with an emphasis on accuracy and compliance with business needs. Develop and organize work instructions, visual aids, and other education materials. Provide recommendations on processes reviewed as outlined in the document. Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers. Ensure to hit the monthly targets set by the Opex Manager. #J-18808-Ljbffr

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