Business Process Analyst

2 weeks ago

Capitol Site Cebu, Philippines eLink Systems and Concepts Corporation Full time ₱800,000 - ₱1,200,000 per year

BUSINESS PROCESS ANALYST

Skills and Experience Required:

  • Graduate of Bachelor of Science in Industrial Engineering or Bachelor Science in Business Administration Major in Operations Management or any equivalent course.
  • Open to fresh graduates or experienced applicants.
  • Good communication and interpersonal skills to collaborate with stakeholders at all levels.
  • Strong analytical and problem-solving skills with the ability to understand complex processes and identify areas for improvement.
  • Knowledge of change management principles and methodologies.
  • Proficient in data analysis and reporting tools (e.g., Excel and more)
  • Willing to work on a graveyard/night shift.

Key Responsibilities:

  • Document the business processes and provide research assistance to management
  • Responsible for the documentation of business processes, workflows and training material.
  • Work with management to analysis the business processes, workflows and training material for improvement opportunities and when needed, help define the operational impact of proposed modifications.

TASKS:

  • Interviews internal Business Subject Matter Experts (SMEs) to understand work functions and processes and gather information.
  • Develop materials to document operational end-to-end process flows
  • Summary recommendations from SMEs for process improvements and other findings
  • Writes detailed policy and procedure documents based on discussions with process owners and identification / creation of process flows with an emphasis on accuracy and compliance with business needs.
  • Develop and organize work instructions, visual aids, and other education materials
  • Provide recommendations on processes reviewed as outlined in the document.
  • Work with Process Documentation Specialist in providing EOD, EOW and EOM productivity numbers.
  • Ensure to hit the monthly targets set by the Opex Manager.

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