Analyst, Digital Business

Overview Analyst, Digital Business role at Dover Business Services (DBS). Location: Cebu, Philippines. Responsibilities Requirements gathering: Work with stakeholders to define business requirements, document them as user stories, and translate them into functional and technical specifications for development teams. Data analysis: Collect and interpret data from digital channels to identify trends, patterns, and opportunities for growth. Use tools like Google Analytics or Power BI to create dashboards and reports. Optimize user experience: Use data insights to make recommendations for enhancing customer experience across digital platforms. Project management: Assist with project activities throughout the lifecycle, including planning, documentation, and managing communications. Testing and validation: Participate in user acceptance testing (UAT) and validate that digital solutions meet business requirements. Stakeholder communication: Facilitate communication between business units, IT teams, and other partners to ensure mutual understanding and project success. Voice of customer: Help align cross-functional business processes and digital solutions to create proper flow using Voice of Customer (VOC). Qualifications and Educational Requirements Bachelor’s Degree (Business, Operations Management or Information Technology) 2+ years of direct engagement in digital transformation of manufacturing functions 3+ years experience in implementing digital / E-commerce solutions Hands-on experience in building digital experiences utilizing ecommerce, CPQ (Configure, Price, Quote), PLM (Product Lifecycle Management), ERP applications Preferred Knowledge and Skills Analytical skills: Ability to break down complex problems, analyze data, and interpret trends to provide actionable business insights. Communication: Excellent verbal and written communication skills for documenting requirements and presenting findings to both technical and non-technical audiences. Problem-solving: Critical and creative mindset for evaluating issues and proposing innovative, data-driven solutions. Technical acumen: Understanding of digital technologies, systems, and platforms ecosystem in manufacturing (CPQ, PLM, ERP, Ecommerce); proficiency in Google Analytics, Power BI, and SQL. Stakeholder management: Strong interpersonal skills to manage relationships and build consensus among diverse groups. Business process modeling: Ability to document and visualize current processes and design optimized future workflows. Company Overview Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS delivers selected transactional services in Finance, IT and HR to the entire organization. Locations include Hamilton, Ohio; Dundee, Scotland; and soon to be Suzhou, China. DBS centers operate globally to maximize service to our operating companies (OpCos). Dover Corporation delivers innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Note: This posting may include referrals and alerts related to new Digital Analyst opportunities in Cebu, Central Visayas, Philippines. #J-18808-Ljbffr