Operations Manager

Overview Company: A List Therapy Group | Location: Remote | Schedule: Full-Time | Monday–Friday 9:00 AM to 7:00 PM | Pacific Time hours (grave yard shift in PH) A List Therapy Group is a leading provider of home health therapy services across Southern California. We serve over 200 hospitals and agencies, and coordinate care for thousands of patients through a team of 500+ therapists and support staff. As we continue to scale, we are hiring a full-time Operations Manager to take over day-to-day execution, team performance, and operational accountability so the CEO can focus on growth and leadership. Position Overview This is a critical leadership role. You will oversee virtual teams, enforce accountability, manage therapist staffing and case management operations, and build systems that drive consistency and performance. We’re looking for someone who doesn’t need to be told twice, who spots inefficiencies fast, and who thrives in a fast-paced, high-volume, remote healthcare environment. Responsibilities Lead day-to-day operations across therapist staffing, case management, and support team coordination Oversee and manage performance of offshore team members (VAs, case managers, coordinators) Create and enforce SOPs, quality assurance measures, and therapist compliance protocols Monitor and report key performance indicators (referral turnaround time, therapist engagement, note submission rates, agency communication response time) Run daily or weekly team check-ins and one-on-one performance reviews as needed Resolve problems proactively without requiring CEO involvement Collaborate with the CEO weekly to align priorities, report performance, and implement strategic improvements What Success Looks Like Therapists are responsive, reliable, and compliant with documentation Case managers are trained, accountable, and delivering high-touch service to agencies Offshore team runs smoothly without daily CEO intervention Operational systems and training programs are clear, enforceable, and scalable Qualifications 3+ years of operations leadership experience, preferably in healthcare, staffing, or high-volume virtual environments with US companies. Prior experience managing remote teams (international or domestic) Strong written and verbal communication skills Comfortable using tools like WhatsApp Business, Google Sheets, and Make.com Proven ability to create systems, hold teams accountable, and drive measurable improvements Experience with healthcare documentation, case management, or compliance (preferred but not required) Ideal Candidate Profile A process-driven leader who isn’t afraid to set standards, hold the line, and correct underperformance Independent and proactive. You don’t wait to be told what to fix Strong at identifying weak points in people or systems and addressing them quickly Comfortable leading across cultural differences and holding remote teams to U.S.-level expectations High attention to detail, excellent follow-through, and a bias toward action Compensation & Benefits 100,000 to 125,000 PHP pesos annual salary (based on experience) Performance-based bonus potential Fully remote Long-term opportunity with room for promotion into senior executive leadership How to Apply Please send the following to Resume 1-2 minute video explaining why you’re a great fit Optional: Link to your LinkedIn or portfolio Subject line: Operations Manager – (Your Name) Job Type: Full-time Pay: Php100,000.00 - Php125,000.00 per year Benefits Flexible schedule Opportunities for promotion Paid training Work from home Schedule 10 hour shift 8 hour shift Day shift Monday to Friday Work Location: Remote #J-18808-Ljbffr