Customer Service
3 weeks ago
Customer Service / Dispatch Representative - 16334 Somewhere, Manila, National Capital Region, Philippines (Remote) Salary: $1,400–$1,600/month (final offer based on skills and experience). Contract Type: Full‑time — Remote. Client Interview Process: Possible multiple interviews and an assessment. About the Company: The client operates in the plumbing, heating, ventilation, air‑conditioning (HVAC), and electrical services industry. Key Responsibilities Customer Service Answer inbound after‑hours calls from residential customers. Listen attentively and identify issues such as no heat, water leaks, or electrical outages. Book appointments and document details accurately in Service Titan CRM. Deliver a calm, empathetic experience to customers who may be dealing with stressful situations. Represent the Paul The Plumber brand with professionalism and a positive, service‑oriented attitude. Dispatch Screen each call to determine if it qualifies as an emergency, using clear company criteria. Determine if the caller is a club member (loyalty program customer). Confirm warranty calls within 2 years of service. Dispatch the appropriate on‑call technician (plumber, HVAC tech, or electrician). Coordinate jobs up to approximately 10:00 PM ET — emergencies beyond this time are logged for next‑day follow‑up. Dispatching is a simple CRM process (a few clicks, not complex routing). Minimum Requirements Previous customer service or call center experience. Excellent phone, listening, and communication skills. Calm under pressure and able to deliver empathy and assurance. Strong attention to detail and ability to follow process‑driven workflows. Must have your own laptop/desktop and reliable high‑speed internet. Quiet, professional workspace suitable for handling customer calls. Preferred (Nice To Have) Experience using Service Titan or other CRM systems. Baseline understanding of home systems (e.g., plumbing fixtures, heating/cooling equipment, or electrical basics). Typical Schedule Monday–Thursday: 4:30 PM – 10:00 PM ET Friday: 3:00 PM – 10:00 PM ET Saturday: 7:00 AM – 5:00 PM ET Some flexibility or rotation may be arranged based on coverage needs (e.g., alternating weekend days or adjusting weekday hours). Application Requirements 1 - Video Introduction Submission Record a short video (maximum 3 minutes) using Loom or Vimeo answering the following questions: – Tell us a bit about yourself. – Describe your relevant experience for this position. – Why would you be a great fit for this role. 2 - Typing Test The passing score is a minimum typing speed of 45 words per minute (WPM). Before taking the final assessment on Somewhere’s typing test, we highly recommend practicing with other online typing tests, as you will have only one attempt for this application. Please ensure both requirements are completed before submitting your application. #J-18808-Ljbffr
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Customer Service Representative
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Angeles, Philippines StackPh Full timeJob Description Customer Service Representative Responsible for assisting customers with inquiries, providing accurate information, and resolving concerns through calls, chats, or emails. Must have good communication skills, patience, and a customer-focused attitude. Fresh Grads & Hs/Shs are Welcome Open for newbie? 1-Day Process Virtual Process Earn up to...
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