Customer Service Agent
4 weeks ago
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to representing our company professionally.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person.
Resolve customer complaints in a timely and professional manner.
Process orders, forms, applications, and service requests.
Provide product/service information and support to customers.
Escalate complex issues to the appropriate department when necessary.
Maintain accurate records of customer interactions and transactions.
Follow up with customers to ensure satisfaction and issue resolution.
Meet or exceed performance metrics such as response time, customer satisfaction scores, and call handling efficiency.
Collaborate with internal teams to improve processes and enhance the customer experience.
Stay updated on company products, services, and policies to provide accurate assistance.
Qualifications:
High school diploma or equivalent (Associate or Bachelor’s degree is a plus).
Proven experience in customer service or a related field preferred.
Skills & Competencies:
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask and work under pressure.
Proficiency with computer systems, CRM software, and MS Office Suite.
Strong attention to detail and organizational skills.
Positive attitude and ability to work well in a team environment
Willingness to learn and adapt to new processes.
Work Environment & Schedule:
Office-based: Sto. Domingo, Angeles City
8:00am to 5:00pm
Start ASAP
Weekends off
-
80 Urgent Hiring
11 hours ago
Angeles, Philippines TORCH Solutions Full timeAPPLY NOW! WE URGENTLY NEED HEALTHCARE ACCOUNT AGENTS! We are looking for a customer service representative to join our healthcare services team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. The representative will also assist with account management and provide...
-
Angeles, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeAn exciting opportunity has arisen for a Financial Account - Call Centre Agent at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a full-time Call Centre Agent, you will play a crucial role in delivering exceptional customer service and financial account management to our valued clients. What you'll be doing Handling inbound and outbound...
-
Customer Service Representative
4 weeks ago
Angeles, Philippines Metacom Full timeWe’re Hiring: Customer Service Representatives! Location: Clark, Pampanga Do you enjoy helping others and solving problems? Be part of a dynamic team where your skills are valued, and your career can grow! Why Join Us? ✔ Competitive Salary & Benefits ✔ Career Advancement Opportunities ✔ Friendly & Supportive Work Culture Minimum Requirements:...
-
Customer Support Agent
11 hours ago
Angeles, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Customer Support Agent (Open for Fresh Graduates) Company Industry: BPO Company Location: Clark, Pampanga Postal Code: 2023 Salary Offer: Php20,000-Php25,000 Work Schedule: Shifting Schedule Work Set Up: Work...
-
Customer Care Agent Banking Services
4 weeks ago
Angeles, Philippines Metacom Full timeWork with a diverse team onsite in Clark to deliver excellent service to local and international customers You will ensure quality assistance, handle multiple inquiries, and maintain customer satisfaction across interactions
-
Call Center Agent
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Call Center Agent (Telco) - Clark We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and...
-
Angeles City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeAn exciting opportunity has arisen for a Financial Account - Call Centre Agent at Talent Outsourcing Channel Solutions' in Angeles City Pampanga. As a full-time Call Centre Agent, you will play a crucial role in delivering exceptional customer service and financial account management to our valued clients. What you'll be doing Handling inbound and outbound...
-
Customer Service Representative
11 hours ago
Angeles, Philippines GDV StackPh Full timeWe’re looking for experienced BPO professionals to join our virtual customer service team! If you have prior BPO experience, your own work-from-home setup, and the drive to deliver top-quality service, we want you on our team. Key Responsibilities: Handle customer inquiries through phone, chat, or email. Provide accurate and efficient support...
-
CLARK | Escalations Agent
4 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
-
Customer Service Agent
3 days ago
Angeles City, Philippines Australian Outsource Desk Inc. Full timeWe are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...
