Team Leader | Healthcare BPO
3 weeks ago
Job description Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence. Key Responsibilities Supervise and lead a team of 20 to 25 agents, ensuring performance meets or exceeds client expectations. Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards. Provide coaching, feedback, and professional development opportunities to team members. Analyze team performance metrics and implement strategies for improvement. Ensure compliance with U.S. healthcare laws, including HIPAA and other regulatory requirements. Serve as a point of escalation for complex issues and resolve them effectively. Collaborate with cross-functional teams to optimize workflow and enhance client satisfaction. Prepare and present performance reports to stakeholders regularly. Qualifications Experience: 1 to 2 years of experience handling healthcare accounts in a BPO set-up. Team Management: Proven experience managing a team of 20 to 25 agents, with strong leadership and mentoring skills. Knowledge: In‑depth understanding of U.S. healthcare laws and regulations (e.g., HIPAA, CMS guidelines). Skills: Excellent problem‑solving, communication, and organizational abilities. Education: Bachelor’s degree in Healthcare, Business Administration, or a related field is preferred. Preferred Qualifications Experience in handling multiple healthcare processes. Job Type: Full-time Benefits Health insurance Life insurance Opportunities for promotion Paid training Promotion to permanent employee Transportation service provided Experience Healthcare Team Leader: 1 year (Required) Accounts receivable: 1 year (Required) #J-18808-Ljbffr
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Prior Authorization Team Leader | Healthcare BPO
4 weeks ago
Pasay, Philippines access healthcare Full timeAbout the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...
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AR Claims Team Leader | Healthcare BPO
4 weeks ago
Pasay, Philippines Access Healthcare Services Manila, Inc. Full timeAbout the role As an AR Claims Team Leader at Access Healthcare Services Manila, Inc., you will play a pivotal role in managing and supporting a team of claims specialists within our healthcare business process outsourcing (BPO) operations. This full-time position is based in Pasay City, Metro Manila. You will be responsible for overseeing the efficient and...
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Prior Authorization Team Leader
2 weeks ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...
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Customer Service Team Leader
2 weeks ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱600,000 - ₱720,000 per yearJob description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...
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Prior Authorization Specialist | Healthcare BPO
4 weeks ago
Pasay, Philippines access healthcare Full timeJob description: Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team. Key Responsibilities: Review and process prior authorization requests from healthcare providers. Verify patient insurance coverage and ensure compliance with payer requirements. Coordinate with healthcare providers,...
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AR Claims Team leader | Pasay
4 weeks ago
Pasay, Philippines Access Healthcare Full timeDirector Talent Acquisition at Access Healthcare Services This is a full-time opportunity for an experienced Team Leader to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key...
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AR Medical Claims | Healthcare BPO
4 weeks ago
Pasay, Philippines Access Healthcare Services Manila, Inc. Full timeAbout the role We are seeking an experienced AR Medical Claims Specialist to join our growing team at Access Healthcare Services Manila, Inc. In this full-time role, you will be responsible for handling a variety of medical insurance claims and related customer service tasks. Based in our Pasay City office, this position is an excellent opportunity to...
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Team Leader
2 weeks ago
Pasay City, Philippines RSD Human Resource Management Consultancy Full timeQualifications Bachelor’s degree (preferably in Nursing, Healthcare Administration, or related field). Minimum 1–2 years of experience in a Team Leader Position in BPO setting. Prior experience in a healthcare account is highly preferred. Strong understanding of healthcare terminology, insurance processes, and compliance standards. Excellent...
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Senior Operations Manager
2 weeks ago
Pasay, Philippines Private Advertiser Full timeWe are looking for experienced Senior Operations Director with expertise in handling healthcare provider and payer campaigns. This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations. Key Responsibilities: Strategic...
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Team Leader
2 weeks ago
Pasay, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱240,000 per yearQualifications:College Graduate of any courseAt least 2 years experience as Team Leader handling Energy & Utilities or any accountAmenable for work onsiteJob Type: Full-timePay: Up to Php50,000.00 per monthBenefits:Health insuranceLife insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Bachelor's...