Team Leader | Healthcare BPO
24 hours ago
Job description Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs. The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence. Key Responsibilities Supervise and lead a team of 20 to 25 agents, ensuring performance meets or exceeds client expectations. Monitor daily team activities, including adherence to SLAs, KPIs, and quality standards. Provide coaching, feedback, and professional development opportunities to team members. Analyze team performance metrics and implement strategies for improvement. Ensure compliance with U.S. healthcare laws, including HIPAA and other regulatory requirements. Serve as a point of escalation for complex issues and resolve them effectively. Collaborate with cross-functional teams to optimize workflow and enhance client satisfaction. Prepare and present performance reports to stakeholders regularly. Qualifications Experience: 1 to 2 years of experience handling healthcare accounts in a BPO set-up. Team Management: Proven experience managing a team of 20 to 25 agents, with strong leadership and mentoring skills. Knowledge: In‑depth understanding of U.S. healthcare laws and regulations (e.g., HIPAA, CMS guidelines). Skills: Excellent problem‑solving, communication, and organizational abilities. Education: Bachelor’s degree in Healthcare, Business Administration, or a related field is preferred. Preferred Qualifications Experience in handling multiple healthcare processes. Job Type: Full-time Benefits Health insurance Life insurance Opportunities for promotion Paid training Promotion to permanent employee Transportation service provided Experience Healthcare Team Leader: 1 year (Required) Accounts receivable: 1 year (Required) #J-18808-Ljbffr
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Pasay, Philippines access healthcare Full timeAbout the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...
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AR Claims Team Leader | Healthcare BPO
3 days ago
Pasay, Philippines Access Healthcare Services Manila, Inc. Full timeAbout the role As an AR Claims Team Leader at Access Healthcare Services Manila, Inc., you will play a pivotal role in managing and supporting a team of claims specialists within our healthcare business process outsourcing (BPO) operations. This full-time position is based in Pasay City, Metro Manila. You will be responsible for overseeing the efficient and...
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Healthcare Team Leader
1 week ago
Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per yearWe are seeking an experienced and results-driven Healthcare BPO Team Lead with prior authorization experience to join our team. As a Team Lead, you will be responsible for overseeing a team of associates who handle prior authorization processes. Your leadership will ensure that the team meets performance goals, delivers high-quality service, and adheres to...
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Team Leader
2 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearJob description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...
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Team Leader
4 days ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per yearThe Role As a Team Leader within the healthcare BPO industry, you will play a pivotal role in managing and supporting a team of customer service agents. With your prior experience in the Authorization process, you will be responsible for driving the efficiency and effectiveness of your team, ensuring excellent service delivery to our valued clients.Key...
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Prior Authorization Team Leader
1 week ago
Pasay, National Capital Region, Philippines access healthcare Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role As the Prior Authorization Team Leader at access healthcare, you will play a pivotal role in overseeing a team of specialists responsible for securing approvals and authorisations for healthcare services on behalf of patients. This full-time, office-based role in Pasay City, Metro Manila will have you leading a high-performing team and...
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Customer Service Team Leader
1 week ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱600,000 - ₱720,000 per yearJob description:Access Healthcare is looking for experienced and dedicated Healthcare BPO Team Leaders to oversee and manage a Pioneer team of healthcare CSRs.The ideal candidate will have a strong background in healthcare account management, a solid understanding of U.S. healthcare laws, and a proven track record of achieving operational excellence.Key...
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Pasay, Philippines access healthcare Full timeJob description: Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team. Key Responsibilities: Review and process prior authorization requests from healthcare providers. Verify patient insurance coverage and ensure compliance with payer requirements. Coordinate with healthcare providers,...
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Healthcare BPO for Registered Nurse
2 weeks ago
Pasay, National Capital Region, Philippines Access Healthcare Full time ₱40,000 - ₱45,000 per yearAccess Healthcare is looking for REGISTERED NURSE to join our growing team.You'll be ensuring the completion of assigned patient cases by doing roll calls, processing concurrent and retro clinical reviews, work processing surgery authorizations, as needed.Responsibilities :Perform advanced level work related to clinical denial and utilization...
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Quality Analyst for Healthcare BPO
2 weeks ago
Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per yearAccess Healthcare is looking for dedicated and detail-oriented Quality Analysts to join our Healthcare team. The ideal candidate will have 1 to 3 years of experience auditing calls for healthcare accounts, ensuring adherence to quality standards, compliance requirements, and customer satisfaction metrics (CSAT).Key Responsibilities:Conduct regular audits...
