MAS BTS Client Service Team Leader
2 weeks ago
ADP Manila, National Capital Region, Philippines — MAS BTS Client Service Team Leader
Responsibilities- Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.
- Maintaining focus to deliver results in a fast-paced and diverse environment.
- Motivating and managing exceptional team performance, making the most of associates' diverse strengths and skills.
- Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
- Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADP's overall success.
- Holding self and others to the highest personal and professional standards, becoming a role model for ADP's vision and values.
- Reinforcing our vision and strategy through words and actions to support ADP business goals.
- Sharing ideas and information across diverse audiences to drive our business.
- Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.
- Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)
- 3-5 years of customer service, benefits administration, payroll, HR or related experience. (Required/Highly Preferred)
- 2-3 years SME, mentor or supervisory experience. (Required)
- Proven proficiency in prioritizing critical client issues and managing workflow. (Required)
- Proficiency in the use of PC applications. (Required)
- Working knowledge of payroll and benefits administration is helpful. (Highly Preferred)
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition for our work by many esteemed organizations; learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment OpportunityADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP\'s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADPADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Learn more about ADP\'s culture and values by visiting the life at ADP page.
Job details- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Customer Service
- Industries: Consumer Services
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