MAS BTS Client Service Client Support Specialist

3 weeks ago

Manila, National Capital Region, Philippines ADP Full time
Overview

MAS BTS Client Service Client Support Specialist (Contingent) at ADP. This role focuses on delivering world-class service to clients and collaborating with internal resources to meet deadlines and business goals. The position emphasizes professionalism, adaptability in a fast-paced environment, and adherence to ADP's mission, vision, and values.

Responsibilities
  • Deliver world-class service and satisfaction to all clients (internal, external, diverse and emerging).
  • Maintain focus to deliver results in a fast-paced and diverse environment.
  • Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate resolution.
  • Resolve day-to-day problems in line with ADP's mission, vision and values.
  • Share ideas and information across multiple audiences to drive business needs.
  • Collaborate with internal resources at all levels to achieve shared goals and exceed expectations.
  • Hold self and others to high personal and professional standards, modeling ADP's vision and values.
  • Develop technical and professional skills in a changing environment.
  • Complete special tasks and projects as assigned.
Qualifications
  • Bachelor's degree or equivalent in education and experience.
  • 1–3 years of high-volume, problem-resolution, technical client services experience.
  • PC navigation skills.
  • US Benefits & Payroll knowledge is a plus.
About ADP

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. We value a down-to-earth culture that embraces core values, welcomes ideas, encourages innovation, and fosters a sense of belonging.

Ethics, Diversity & Inclusion

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP conducts business with high ethical standards and compliance with all applicable laws. We expect our people to uphold our values and maintain an honest and respectful workplace. Learn more about ADP's culture and values at: https://jobs.adp.com/life-at-adp/


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