MAS BTS Client Service Client Support Specialist

1 day ago

Manila, National Capital Region, Philippines ADP Full time
Overview

MAS BTS Client Service Client Support Specialist (Contingent) at ADP. This role focuses on delivering world-class service to clients and collaborating with internal resources to meet deadlines and business goals. The position emphasizes professionalism, adaptability in a fast-paced environment, and adherence to ADP's mission, vision, and values.

Responsibilities
  • Deliver world-class service and satisfaction to all clients (internal, external, diverse and emerging).
  • Maintain focus to deliver results in a fast-paced and diverse environment.
  • Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate resolution.
  • Resolve day-to-day problems in line with ADP's mission, vision and values.
  • Share ideas and information across multiple audiences to drive business needs.
  • Collaborate with internal resources at all levels to achieve shared goals and exceed expectations.
  • Hold self and others to high personal and professional standards, modeling ADP's vision and values.
  • Develop technical and professional skills in a changing environment.
  • Complete special tasks and projects as assigned.
Qualifications
  • Bachelor's degree or equivalent in education and experience.
  • 1–3 years of high-volume, problem-resolution, technical client services experience.
  • PC navigation skills.
  • US Benefits & Payroll knowledge is a plus.
About ADP

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. We value a down-to-earth culture that embraces core values, welcomes ideas, encourages innovation, and fosters a sense of belonging.

Ethics, Diversity & Inclusion

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP conducts business with high ethical standards and compliance with all applicable laws. We expect our people to uphold our values and maintain an honest and respectful workplace. Learn more about ADP's culture and values at: https://jobs.adp.com/life-at-adp/


#J-18808-Ljbffr

  • Client-Focused Service Professional

    1 week ago

    Manila, National Capital Region, Philippines beBeeClientCentric Full time ₱250,000 - ₱450,000

    Job Title:MAS Service Connections Support SpecialistAbout the Role:This role supports MAS Service Connections with client management, project coordination, technical support, and cross-department collaboration to enhance service outcomes.Key Responsibilities:Deliver exceptional client experiences as measured by transaction surveys and related metrics.Project...

  • MAS Payroll

    6 days ago

    Manila, National Capital Region, Philippines ADP Full time $80,000 - $120,000 per year

    Oversees the day-to-day activities of Team Leaders and Client Service Specialists to established key operational metrics and performance indicators Establishes and communicates goals and provides regular feedback to Client Service Managers, including developmental opportunities. Continuously reviews Central and West AM performance; identifies and...

  • Client Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱104,000 - ₱130,878 per year

    Discover your 100% YOU with MicroSourcingPosition:Client Service SpecialistLocation:Ortigas, PasigWork setup & shift:Onsite | Day shiftWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

  • Client Service Specialist IV

    6 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time $40,000 - $60,000 per year

    Join our Global Client Access - Access Support Group as a Technical Support Specialist, where you will provide high-quality technical support via telephone and chat. You will act as the primary technical contact for all JPM Access users, escalating unresolved problems to second-level support. This role involves performing routine daily tasks and...

  • Client Service Specialist IV

    6 days ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time $40,000 - $60,000 per year

    If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction, you have found the right team.As a Client Service Delivery Specialist IV within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries,...

  • Client Services

    2 days ago

    Manila, National Capital Region, Philippines Velocity Made Good International (PH) Inc. Full time $70,000 - $120,000 per year

    About VMG Premedia, a division of Velocity Made GoodVMG Premedia is a global leader in digital publishing and creative services, partnering with world-renowned publishers and brands to deliver high-impact products and services that support our clients' print, digital, and social channels. We provide powerful products and technologies, and world-class...

  • Client Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Job SummaryThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with client products and services, assisting field technicians with installations and maintenance, and serves as a primary point of contact for resolving...

  • Client Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeFinancial Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking an exceptional Client Support Analyst to join our team. As a key member of our client support team, you will be the first point of contact for clients and play a vital role in upholding our reputation for excellence.This is an exciting opportunity for someone who is passionate about delivering outstanding service and support. You...

  • Client Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time $90,000 - $120,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Client Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time $90,000 - $120,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...