Cross Border

Cross Border Seller Management Analyst

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

Job Description

Your team : Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management.

Your mission :

• Drive the major incident management process lifecycle as defined. Work towards faster resolution of critical incidents by coordinating resolver teams as a task force and facilitating engagement via bridge calls.
• Ensure activities within a process are performed at a high level of quality and meet the associated Service Level Agreements (SLA) or Operational Level Agreements (OLA).
• Determine if a major incident needs to be escalated according to priority and severity.
• Ensure all tickets are properly assigned to their respective support groups.
• Ensure major incidents assigned to support groups are resolved and service is restored.
• Monitor upcoming and existing tickets through Jira.
• Represent Corporate-IT toward the user community by providing friendly, professional, and swift support.
• Perform other duties related to core IT Operations Processes including Incident Management, Problem Management, and Event Management.

Qualifications :

What you need :

• Successfully completed IT education or comparable qualification.
• Practical experience with the ITIL service lifecycle framework, specifically Service Design, Service Transition, Service Operations, and Continual Service Improvement.
• At least 2 years of experience in an IT Service Management role.
• Experience working as part of a global team across multiple countries and time zones.
• Strong planning, organizing, time and priority management skills; ability to manage multiple streams of work.
• Experience in continual service improvement projects.
• Knowledge of ticketing tools like Jira, etc.

Additional Information

Now let's talk about perks and compensation

• Hybrid work week model offering flexibility while fostering Avaloq culture in office locations.
• Base salaries are competitive; extraordinary achievement rewards are available.
• “Success Share Units” may be paid out depending on company performance.

At Avaloq we embrace diversity and are committed to equal employment opportunities. We foster an inclusive culture where everyone’s contributions are valued. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other characteristic that makes us different. Our job descriptions are written in inclusive and gender-neutral language.

Don’t be shy - apply

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

Officer (C09) - Reference Data Management Analyst 1

Taguig, National Capital Region Citi

Posted today

Job Description

Job Background/Context : The Information Services Group (ISG) provides authoritative reference data to clients across Institutional Client Services (ICG). ISG deploys solutions to increase competitiveness by restructuring processes, simplifying information access, and providing business intelligence around critical data. The Account Control unit opens and maintains customer sub-accounts, screens reference data, and ensures client details and settlement instructions are up to date across systems. The team collaborates with Sales, Middle Office, KYC, ICRM/AML, and Accounts Control in Buffalo, Belfast, and Poland to ensure a globally consistent model. Before trading, the team verifies client details from regulatory and control perspectives for Institutional Client Accounts in Equities, Fixed Income, and Foreign Exchange.

Key Responsibilities : The role supports the Manila Accounts Control Group, focusing on Sanctions Screening. Responsibilities include:

• Follow documented processes and Citi policies correctly.
• Deliver within the SLA for Sanctions Screening and align targets with timelines.
• Perform independent reviews and escalate as needed.
• Coordinate with global/regional ICRM and AML teams on screening reviews.

Development Value

Knowledge/Experience :

• Desire to work in a fast-paced, metrics-driven environment.
• Understanding of Citi policies and ability to identify weaknesses.
• Familiarity with XMC (SAP Business Objects) and reporting is a plus.
• Knowledge in sanctions screening or KYC review is advantageous.

Skills :

• Advanced knowledge of MS Office (Excel/Access).
  Strong teamwork across locations.
• Workflow management, process improvement, and operational redesign experience.
• Good interpersonal and written communication; able to interact with clients and management.
• Ability to work in a changing regulatory environment; strong organization and change management skills.
• Ability to deliver high-quality work under pressure; meet SLAs.
• Complete mandatory reports timely; strong audit & risk awareness.

Qualifications :

• Business-related degree advantageous but not essential with extensive in-situ experience.
• Capital markets product knowledge useful.
• Experience working to deadlines.
• Technical proficiency in Microsoft Access and Excel is a plus.

Competencies :

• Valuing Diversity and inclusive collaboration.
• Excellent written and verbal communication; ability to build relationships.
• Willingness to be involved in all aspects of a task.
• Attention to detail and delivery focus.
• Ability to manage multiple initiatives and adapt to priority changes.

Job Family/Time Type : Operations - Services; Reference Data Management; Full time.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

View the EEO posters and policies: EEO is the Law; EEO Policy Statement; Pay Transparency Posting.

Officer (C09) - Reference Data Management Analyst 1

Taguig, National Capital Region Citi

Posted today

Job Description

Responsibilities :

• Remediates data in Client and Security Coding systems.
• Performs trend analysis and identifies root causes; implements or suggests solutions.
• Liaises with globally distributed teams to ensure data quality remediation.
• Provides high level customer service to internal stakeholders.
• Owns ad-hoc projects from inception to completion; provides tangible metrics to management.

Qualifications :

• Experience managing multiple data remediation work streams in a capital markets environment.
• Ability to take ownership, troubleshoot, and escalate as needed.
• Financial services-related qualifications desirable.

Education :

• Bachelor’s/University degree or equivalent experience.

Job Family/Time Type : Operations - Services; Reference Data Management; Full time.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

View the EEO posters and policies: EEO is the Law; EEO Policy Statement; Pay Transparency Posting.

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