Customer Success Manager

4 weeks ago


Baguio, Philippines Huzzle Full time

About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Job Summary As a Customer Success Manager (CSM) , you’ll be the bridge between the client’s business and their customers - ensuring smooth onboarding, continuous engagement, and measurable success. You’ll work closely with cross-functional teams, proactively manage relationships, and identify opportunities for account expansion and renewal. This is a high-ownership role for a driven professional who thrives in customer-centric environments, understands B2B SaaS dynamics, and can deliver measurable results. Key Responsibilities Serve as the main point of contact for assigned customer accounts, ensuring satisfaction and retention. Develop deep product knowledge to guide clients through onboarding and adoption. Track customer success metrics, usage patterns, and feedback to proactively address risks. Collaborate with internal teams (Sales, Product, and Support) to improve the customer journey. Conduct regular business reviews and share performance insights with stakeholders. Identify upsell and cross-sell opportunities aligned with client goals. Build long-term relationships by positioning yourself as a trusted advisor. Our Hiring Process Submit Your Application Screening AI Video Interview (15 min max) Final Face-to-Face Interview Complete Onboarding Steps Client Placement Please note: If this specific role isn’t the right match, you may still be considered for similar opportunities based on your background and preferences. 2+ years of experience in Customer Success, Account Management, or Client Relationship roles (preferably in SaaS or tech). Excellent communication skills in English - both written and verbal. Strong analytical and problem-solving abilities. Proficiency in CRM tools (HubSpot, Salesforce, or similar). Experience with customer lifecycle management and churn prevention strategies. Strong customer empathy, with a proactive, solutions-oriented mindset. Stable internet connection and ability to work within UK or US time zones. Competitive salary: Based on experience and qualifications Fully remote: Work from anywhere in the Philippines.



  • Baguio, Philippines Monetate Full time

    Overview As a Customer Success Manager at Monetate, you’ll drive customer retention, loyalty, and satisfaction by delivering exceptional value through our solutions. You’ll manage multiple accounts, act as a trusted advisor, and collaborate cross-functionally with sales, services, and support teams to ensure customers maximize the platform’s impact....


  • Baguio, Philippines Staff Outsource Solutions Full time

    Customer Success Manager Remote position. About the Role We’re looking for a Customer Success Manager who thrives on building strong client relationships and ensuring seamless staffing delivery. In this role, you’ll be the main point of contact for our clients — ensuring that every placement, onboarding, and engagement runs smoothly from start to...


  • Baguio, Philippines Red Piranha Limited Full time

    PH Remote position (candidate must be based in the Philippines) Employment type: 2-year contract (option to renew) Hours: Monday – Friday, 40 hours per week Employee share option program About the role We are looking for an organised, efficient and motivated Customer Success Manager with exception problem solving, multi-tasking and project management...


  • Baguio City, Philippines Anytime Fitness Full time

    Position: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...


  • Baguio City, Cordillera, Philippines Anytime Fitness Full time ₱250,000 - ₱400,000 per year

    Position: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...


  • Baguio, Philippines Hip eCommerce Full time

    About Hip eCommerce We’re passionate collectors building the world’s most efficient, specialized collectible communities—unifying buyers, sellers, and fans in one seamless ecosystem. Our vision is to know where every collectible is, who owns it, who wants it, and to use technology to bring them together. Today, we operate three flagship...


  • Baguio, Philippines Zappy Full time

    Customer Support Specialist (Philippines) Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is looking for an empathetic, detail‑oriented Support Specialist to join our growing customer experience team supporting one of our key technology clients. You’ll be the first line of defense for customers; helping...


  • Baguio, Philippines Magic Full time

    Department: Support & Leadership Location: Philippines Compensation: $5.00 / hour Description About the Opportunity Our client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an...


  • Baguio City, Cordillera, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per year

    Join our team as a Customer Service Representative (Financial Account) and be part of a dynamic and growing company that is revolutionising the financial services industry. In this full-time position based in Baguio City, Benguet, you will play a crucial role in providing exceptional customer service to our clients, handling a variety of financial inquiries...

  • Finance Manager

    3 weeks ago


    Baguio, Philippines Wright Park Hotel Full time

    Overview You will oversee financial operations, ensuring fiscal responsibility and strategic planning to uphold the standards of excellence. Your expertise and insight contribute to the sustainable growth and financial success of the Hotel, reinforcing its reputation as a leader in luxury hospitality. Inspired by the Hotel’s vision and mission, your strong...