Customer Success Manager

17 hours ago

Baguio, Philippines Huzzle Full time

About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Job Summary As a Customer Success Manager (CSM) , you’ll be the bridge between the client’s business and their customers - ensuring smooth onboarding, continuous engagement, and measurable success. You’ll work closely with cross-functional teams, proactively manage relationships, and identify opportunities for account expansion and renewal. This is a high-ownership role for a driven professional who thrives in customer-centric environments, understands B2B SaaS dynamics, and can deliver measurable results. Key Responsibilities Serve as the main point of contact for assigned customer accounts, ensuring satisfaction and retention. Develop deep product knowledge to guide clients through onboarding and adoption. Track customer success metrics, usage patterns, and feedback to proactively address risks. Collaborate with internal teams (Sales, Product, and Support) to improve the customer journey. Conduct regular business reviews and share performance insights with stakeholders. Identify upsell and cross-sell opportunities aligned with client goals. Build long-term relationships by positioning yourself as a trusted advisor. Our Hiring Process Submit Your Application Screening AI Video Interview (15 min max) Final Face-to-Face Interview Complete Onboarding Steps Client Placement Please note: If this specific role isn’t the right match, you may still be considered for similar opportunities based on your background and preferences. 2+ years of experience in Customer Success, Account Management, or Client Relationship roles (preferably in SaaS or tech). Excellent communication skills in English - both written and verbal. Strong analytical and problem-solving abilities. Proficiency in CRM tools (HubSpot, Salesforce, or similar). Experience with customer lifecycle management and churn prevention strategies. Strong customer empathy, with a proactive, solutions-oriented mindset. Stable internet connection and ability to work within UK or US time zones. Competitive salary: Based on experience and qualifications Fully remote: Work from anywhere in the Philippines.

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