Managed Services Product Manager

2 weeks ago


San Juan, Philippines CommandLink Full time

Overview

Join to apply for the Managed Services Product Manager role at Command|Link .

This is a full-time, remote position.

Learn more about Command|Link and the role description below.

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions. It helps corporations consolidate core infrastructure into a single vendor with a proprietary single pane of glass platform.

Command|Link has received recognition for innovation and leadership in the IT industry, including awards such as SD-WAN Product of the Year and ITSM Visionary Spotlight. Command|Link aims to solve ISP vendor sprawl and IT headaches, helping customers maximize uptime and improve the bottom line.

About Your New Role

As a Managed Services Product Manager (or Technical Product Manager), you will oversee the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio. This includes advanced technical solutions across network, security, cloud platforms, hardware, and distributor relationships. The role will work cross-functionally with engineering, operations, sales, and vendors to ensure alignment with customer needs and company strategy.

Key Responsibilities
  • Build and manage strategic relationships with key vendors (e.g., Fortinet, AWS, Azure, Dell, Meraki, Poly) and distributors (e.g., Ingram Micro, Arrow) to drive service growth, procurement efficiency, and training enablement.
  • Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware — from roadmap development to launch, optimization, and catalog management.
  • Design and integrate scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams to create frameworks, SOPs, and monitoring strategies.
  • Partner with Finance and Procurement on pricing models, budgeting, and cost optimization, ensuring services remain competitive and profitable.
  • Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
  • Oversee risk management and compliance, mitigating technology, supply chain, and regulatory risks while ensuring adherence to audit standards.
  • Collaborate cross-functionally with Sales, Marketing, and internal teams on go-to-market strategies, sourcing, inventory planning, and enablement programs.
  • Track performance through vendor scorecards, KPI reporting, and QBRs — providing leadership with insights on service evolution, opportunities, and risks.
What You'll Need For Success
  • Strong experience managing vendor and distributor relationships (e.g., Fortinet, AWS, Azure, Ingram Micro).
  • Proven ability to negotiate contracts, SLAs, and pricing to drive business value.
  • Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
  • Skills in service design, operational integration, and creating scalable frameworks.
  • Financial acumen in pricing models, budgeting, and cost optimization.
  • Customer-first mindset with experience improving service quality and handling escalations.
  • Knowledge of compliance, risk management, and vendor security assessments.
  • Ability to collaborate cross-functionally with Sales, Marketing, Finance, and Support.
  • Experience tracking KPIs, producing reports, and leading vendor QBRs.
  • Excellent communication, negotiation, and leadership skills.
Why you'll love life at Command|Link

Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

  • Room to grow at a high-growth company
  • An environment that celebrates ideas and innovation
  • Your work will have a tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses to encourage the addition of great new people to the team
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Business Development and Sales
  • Industries
  • Software Development

References to job alerts and nearby postings may appear for discoverability but are not part of the core description.

#J-18808-Ljbffr
  • Product Manager

    2 weeks ago


    San Juan, Philippines Teamified Full time

    3 weeks ago Be among the first 25 applicants If you're passionate about what you do and are ready to take on a huge challenge, this role might be for you! To learn more about Forte and this opportunity, watch this short video: About Forte Forte is an award-winning world-leading education technology company that is improving the quality and accessibility of...

  • Operations Manager

    2 days ago


    San Fernando, Central Luzon, Philippines Genie Product Concepts Manufacturing Corp. Full time ₱35,000 per year

    Company: Brand Gallery Packaging World Inc.Position: Operations ManagerWork Setup: Mon to Saturday - OnsiteThe Operations Manager is responsible for overseeing and improving the company's end-to-end operational processes for packaging materials and machinery. This role ensures production, warehousing, logistics, and service operations run smoothly,...


  • San Juan, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Looking for a leader who thrives on delivering exceptional customer service while optimizing technical operations. Must have a knack for building systems, training people, and leading teams toward excellence. (Product: Kitchen Appliances)Qualifications:Bachelor's degree in Engineering, Business Administration, or a related field (preferred)Minimum 3 years in...


  • San Juan, National Capital Region, Philippines TechGrove Consultancy Services Inc. Full time ₱300,000 - ₱500,000 per year

    Hello TechStarsWe're looking for a Senior Business Development Manager for an e-sports events organizing company.The Senior Business Development Manager (Sr. BDM) is a key driver of the company's growth strategy, responsible for leading business acquisition efforts, building high-level client relationships, and expanding the organization's footprint in the...

  • Property Manager

    4 days ago


    San Juan, National Capital Region, Philippines Jade Solutions and Management Services Full time ₱1,200,000 - ₱2,400,000 per year

    • Ensures that all Building Systems including mechanical, electrical plumbing, ventilation, and sanitary are functioning properly and effectively• Manage the day-to-day operations of the building including hiring service providers, scheduling maintenance work and responding to tenant concerns• Identify renewal needs of the building, coordinate with...


  • San Juan, National Capital Region, Philippines TechGrove Consultancy Services Inc. Full time ₱300,000 - ₱500,000 per year

    Hello TechStarsWe're looking for a Senior Account Manager for an e-sports events organizing company.The Senior Account Manager (SAM) plays a critical leadership role in overseeing the performance and success of client accounts while managing and mentoring a team of Account Managers. As the strategic lead for client relationship management, the SAM ensures...

  • Property Manager

    4 days ago


    San Juan, National Capital Region, Philippines Jade Solutions and Management Services Inc. Full time ₱1,380,000 - ₱2,100,000 per year

    Building Administration:Ensures that all Building Systems including mechanical, electrical plumbing, ventilation, and sanitary are functioning properly and effectivelyManage the day-to-day operations of the building including hiring service providers, scheduling maintenance work and responding to tenant concernsIdentify renewal needs of the building,...


  • San Juan, Philippines J-K Network Services Full time

    Client Profile: a distribution corporation founded in Japan more than a century ago. They distribute household product and they are f reliable home care solutions. The company offers the greatest brands for home security, ensuring that you and your family live in a secure and caring environment. Position: Accounting Manager- CPA Industry: Distributor...


  • San Juan, Philippines J-K Network Services Full time

    Client Profile: a distribution corporation founded in Japan more than a century ago. They distribute household product and they are f reliable home care solutions. The company offers the greatest brands for home security, ensuring that you and your family live in a secure and caring environment. Position: Accounting Manager- CPA Industry: Distributor...

  • Social Media Manager

    2 weeks ago


    San Juan, National Capital Region, Philippines Achievers Manpower Management Services, Inc. Full time ₱600,000 - ₱800,000 per year

    The Social Media Manager at Furniture Source is responsible for managing the brand's presence across social media platforms including Instagram, Facebook, Pinterest, TikTok, and others. This role involves content creation, campaign development, community engagement, analytics reporting, and collaboration with internal teams to reflect the company's brand,...