Customer Experience Advocate

6 days ago

Metro Manila Philippines MicroSourcing Full time

Customer Experience Advocate (Open to Fresh Graduates) Join to apply for the Customer Experience Advocate (Open to Fresh Graduates) role at MicroSourcing Position: Customer Experience Advocate Work setup & shift: Onsite | Shifting You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities. Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Experience Advocate , you are the welcoming and knowledgeable voice that connects our customers to our company. Your main objective is to ensure every customer feels valued and understood by adeptly handling their questions, resolving issues, and showcasing the best of what we offer. You are essential to building lasting customer relationships and upholding our promise of exceptional support. Key Responsibilities: Serve as the frontline resource for customers, addressing all communications with empathy, professionalism, and care. Efficiently diagnose and provide solutions for common questions about products and services, meeting all performance benchmarks for response times. Proactively educate customers on relevant features, promotions, and service options to enhance their overall experience and engagement. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. *Terms & conditions apply For more information, visit #J-18808-Ljbffr

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