IT APPLICATION SUPPORT I On-Site/Rotational Schedule

3 weeks ago

Taguig, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next APPLICATION SUPPORT SENIOR ASSOCIATE We are looking for an Application Support who will be responsible for analyzing incident tickets and request fulfillments from external customers and internal end-users, recommend solutions, escalate to the Development team, and ensure incident and request closures are within the agreed Service Level Agreement (SLA). On top of your salary, here are the exciting benefits you can look forward to: You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a APPLICATION SUPPORT SENIOR ASSOCIATE include: Responsibilities Serve as the Level 1 support to IT applications and IT–related requests from internal and external end users. Analyze incident tickets and requests then provide immediate solutions or recommendations. Determine proper escalation to the Development Team for issues requiring more technical analysis. Validate the reports and bug fixes implemented by the development team. Ensure all incident tickets and requests are closed with resolution in accordance to the SLA metrics. Prepare and send notification to both internal and external users for any maintenance or outages. Work with teams from various departments of the business to synchronize the functionality of the organization’s operations. Summarize weekly and monthly helpdesk ticket reports. Attend to scheduled meetings with clients and departments to troubleshoot issues. Perform additional tasks that may be assigned by the immediate supervisors. To apply, you must be an expert on the following requirements: Qualifications A bachelor’s or associate’s degree in information systems, computing studies, IT, or any other related fields. At least 1 year of experience as an IT Application Support or similar role. Has experience in troubleshooting web application issues. Has experience and is familiar to any ticketing system (ServiceNow, Zendesk, ManageEngine, etc.). Ability to manage tasks with minimum supervision. Good interpersonal skills are required. Strong customer service skills. Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously. Ability to communicate effectively with all levels of staff: verbal, written and listening. Proficient with Office 365. #J-18808-Ljbffr

  • IT APPLICATION SUPPORT I On-Site/Rotational Schedule

    1 week ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next APPLICATION SUPPORT SENIOR ASSOCIATEWe are looking for an Application Support who will be responsible for analyzing incident tickets and request fulfillments from external customers and internal end-users, recommend solutions, escalate to the Development team, and ensure incident and request...

  • Application Support

    3 weeks ago

    Taguig, Philippines Ace Consulting IT Solutions Full time

    Hybrid - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Employee Recognition and Rewards Commission Government Mandated Benefits 13th Month Pay, Employee Loan, Paid Holidays Annual Company Trip Professional Development Job Training Work-Life Balance Work from Home Responsibilities Provide technical support for applications to ensure optimal...

  • Application Support

    2 days ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱400,000 - ₱800,000 per year

    Provide end-to-end support for configuration items, covering incident resolution, permanent fixes, minor enhancements, and tool development.Monitor, troubleshoot, and resolve issues in applications and data pipelines built on Azure, GCP, Databricks, Java, Python, and JavaScript.Respond to incidents within SLA timelines, escalating to leadership when...

  • Help Desk Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Service Desk / Help Desk Engineer(Full On-Site, Night Shift – Taguig, BGC)Department: Service DeliveryReports to: Technical Team LeadWork Setup: 100% Onsite, PhilPlans Corporate Center – Taguig, BGCShift: Night Shift (Eastern Time)What You'll DoProvide IT support to global users, mainly in the USTroubleshoot issues with Active Directory, Office 365, VPN,...

  • Professional, Application Support

    5 hours ago

    Taguig, National Capital Region, Philippines JLL Full time ₱40,000 - ₱80,000 per year

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Professional, Application Support

    6 hours ago

    Taguig, National Capital Region, Philippines JLL Full time $60,000 - $80,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Technical Support Analyst

    3 weeks ago

    Taguig, Philippines CITADEL Full time

    Accountable for ensuring continuity of computer services by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems. Primary Responsibilities: Oversee and maintain computer hardware, software, network and other peripheralsResolve technical issues and respond on...

  • Technical Support Analyst

    3 weeks ago

    Taguig, Philippines CITADEL Full time

    Accountable for ensuring continuity of computer services by providing the planning, technical leadership, and project coordination necessary to implement computer software products and resolve technical problems. Primary Responsibilities: Oversee and maintain computer hardware, software, network and other peripherals Resolve technical issues and respond on...

  • I-BIP Developer/Support

    4 days ago

    Taguig, National Capital Region, Philippines NA+1 Full time ₱1,200,000 - ₱2,400,000 per year

    We are looking for a highly skilled and motivatedI-BIP Developer/Supportprofessional to join our team. The ideal candidate will have a strong background in Oracle reporting tools and data modeling, with a passion for delivering accurate and insightful business intelligence solutions. This role involves both development and support responsibilities, ensuring...

  • Sr Analyst I ERP Package Applications

    1 week ago

    Taguig, Philippines DXC Technology Inc. Full time

    Sr Analyst I ERP Package Applications page is loaded## Sr Analyst I ERP Package Applicationslocations: PHL - TAGUIG CITYtime type: Full timeposted on: Posted Todayjob requisition id: **Job Description:****Essential Job Functions:**• Contribute to package software application development projects.• Collaborate with the team on project tasks and...