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Professional, Application Support
2 weeks ago
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Product Specialist Position OverviewJoin our specialised Product Specialist team as a Product Specialist focused on enterprise application management and user enablement. This role offers the opportunity to serve as a Subject Matter Expert (SME) for critical business applications while providing comprehensive functional and application support to a growing user base of 200+ professionals across the United States. You'll be instrumental in application rollouts, ongoing support operations, and ensuring seamless user experiences with enterprise document management and workflow systems. As part of JLL, the leading commercial real estate organisation globally, you'll be supporting our Capital Markets and Valuations team, recognised as best-in-class within the industry.About This OpportunityWe're expanding our Product Specialist capabilities to accommodate growing business needs and the implementation of critical enterprise applications. This position requires someone who can bridge the gap between functional expertise and application requirements, serving as the primary point of contact for product support while managing complex business processes in cloud infrastructure.Key ResponsibilitiesProduct SupportServe as Subject Matter Expert and primary contact for enterprise business applicationsProvide comprehensive functional and application support for products hosted on cloud infrastructureLead application rollouts and implementations, ensuring smooth user adoptionTroubleshoot user access issues, workflow problems, and application functionality errorsConfigure and maintain workflows, templates, user permissions, and product functionalityFunctional Operations SupportManage product configurations and administration in cloud environmentsMonitor system performance, resource utilization, and generate business usage reportsCoordinate with vendors for escalated issues and represent the organization in vendor meetingsImplement and maintain backup and disaster recovery proceduresUser Support & TrainingServe as primary contact for user support requests across US time zonesCreate and maintain functional documentation and user guidesConduct user training sessions and knowledge transfer for regional teamsCollaborate with business teams and IT for system integrations and support initiativesSupport business continuity planning for critical applicationsRequired QualificationsEducation & ExperienceBachelor's degree in Information Technology, Computer Science, Business Administration, or related field4-5 years of experience in product support, functional support, or application administrationProven experience serving as SME for enterprise business applicationsExperience with application rollouts and implementation projectsFunctional & Application SkillsExperience managing business applications in cloud environmentsExperience with enterprise ticketing systems (ServiceNow, SalesForce, etc.)Proficiency in functional workflows and business processesStrong troubleshooting and analytical problem-solving abilitiesFamiliarity with Monitoring tools(Datadog, Thousand eyes etc)Professional SkillsExcellent communication and customer service capabilitiesAbility to support users across multiple US time zonesExperience coordinating with vendors and managing stakeholder relationshipsStrong documentation and training delivery skillsPreferred QualificationsKnowledge of SQL and database managementITIL framework familiarityCloud platform certifications (AWS, Azure, etc.)Experience in vendor relationship managementVirtualization technologies knowledge (VMware, Hyper-V)Advanced stakeholder management and leadership capabilitiesExperience with phased rollouts and change management methodologiesWhat We OfferOpportunity to work with cutting-edge enterprise applications and cloud technologiesRole as product subject matter expert with significant autonomy and responsibilityExposure to large-scale application implementations and user support operationsCollaboration with cross-functional teams and external vendor partnersProfessional development opportunities in cloud technologies and enterprise application managementPosition DetailsThis is a full-time position supporting users across US time zones. The role involves both strategic planning for application implementations and hands-on functional and application support, making it ideal for someone who enjoys variety and product challenges while building expertise in enterprise application ecosystems.Work Schedule:Standard US business hours with flexibility to support users across multiple US time zonesFollow US holiday calendar for time off and operational planningThe successful candidate will play a critical role in our growing Product Specialist operations, with opportunities for professional growth as our application portfolio and user base continue to expand.Location: Remote –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
