IT APPLICATION SUPPORT I On-Site/Rotational Schedule

6 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

Make your next big career move by applying as KMC Solutions' next APPLICATION SUPPORT SENIOR ASSOCIATE

We are looking for an Application Support who will be responsible for analyzing incident tickets and request fulfillments from external customers and internal end-users, recommend solutions, escalate to the Development team, and ensure incident and request closures are within the agreed Service Level Agreement (SLA).

On top of your salary, here are the exciting benefits you can look forward to:

  • You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a APPLICATION SUPPORT SENIOR ASSOCIATE include:

Responsibilities

· Serve as the Level 1 support to IT applications and IT – related requests from internal and external end users

· Analyze incident tickets and requests then provide immediate solutions or recommendations

· Determine proper escalation to the Development Team for issues requiring more technical analysis

· Validate the reports and bug fixes implemented by the development team

· Ensure all incident tickets and requests are closed with resolution in accordance to the SLA metrics

· Prepare and send notification to both internal and external users for any maintenance or outages

· Work with teams from various departments of the business to synchronize the functionality of the organization's operations

· Summarize weekly and monthly helpdesk ticket reports

· Attend to scheduled meetings with clients and departments to troubleshoot issues

· Perform additional tasks that may be assigned by the immediate supervisors

To apply, you must be an expert on the following requirements:

Qualifications

· A bachelor's or associate's degree in information systems, computing studies, IT, or any other related fields

· At least 1 year of experience as an IT Application Support or similar role

· Has experience in troubleshooting web application issues

· Has experience and is familiar to any ticketing system (ServiceNow, Zendesk, ManageEngine, etc.)

· Ability to manage tasks with minimum supervision

· Good interpersonal skills are required

· Strong customer service skills

· Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

· Ability to communicate effectively with all levels of staff: verbal, written and listening

· Proficient with Office 365

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