Human Resources Administrator

2 weeks ago

Taguig, Philippines HelloConnect Full time

Overview

As an HR Administrator, Shared Services, you will assist the HR team in providing and managing HR support services to the Corporate business units across the North American Cluster (US/CA). This role touches all elements of the employee life cycle and requires delivering the highest level of customer service to HR colleagues, managers, and employees. You will be part of a dynamic team that owns Tier 1 HR Customer Support and should have a base knowledge of HR functions, policy, and HR systems.

Responsibilities
  • Manage and promptly respond to Tier 1 Corporate employee HR inquiries through a ticketed workflow.
  • Assist new hires and line managers with initial HR questions related to payroll, benefits, employee perks, paid time off, health and safety, leaves, immigration, and company policies.
  • Perform administrative tasks, including data audits for accuracy and processing information within the HR system.
  • Take ownership of data entry into the HRIS, such as submitting and creating positions/requisitions, updating them based on Talent Acquisition requirements, and maintaining positions to ensure data integrity.
  • Collaborate to identify potential inaccuracies and offer insights for guideline changes to enhance HRIS data integrity.
  • Prioritize confidentiality and personal data privacy across all work assignments.
  • Identify areas for improvement with a focus on enhancing the employee experience.
  • Participate in ad-hoc projects.
Qualifications
  • Bachelor’s degree in Human Resources, Psychology, or a related field.
  • Minimum of two (2) years of comprehensive experience in a similar role.
  • Demonstrated experience and knowledge of HR processes, systems, and tools across the employee lifecycle.
  • Proven skills in managing, understanding, and executing ERP systems and tools, as well as database functionality.
  • Proficient in employee data process entries and management.
  • Customer-centric: Possesses an excellent customer service mindset.
  • Organized and adaptable: Highly organized, capable of shifting priorities, and adept at managing multiple tasks to ensure timely and error-free completion.
  • Responsive and accurate: Able to quickly and precisely answer employee questions.
  • Detail-oriented and diligent: Exhibits strong follow-through and meticulous attention to detail.
  • Exceptional communicator: Outstanding communication skills and the professional acumen to interact effectively at all levels.
  • Discreet and judicious: Handles confidential information with discretion and exercises sound judgment in sensitive situations.
  • Process-oriented: Capable of quickly grasping and executing new processes.
  • Business: Motivated to facilitate and contribute to the company’s growth.
Work setup

• Able to work hybrid

• Able to work US time

• Able to work PH Holiday

Seniorit y level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • Outsourcing and Offshoring Consulting
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