E-Commerce Manager

2 weeks ago

Valenzuela, Philippines Nexus Ingredients Inc. Full time

Job Description Employee Recognition and Rewards Incentives Government Mandated Benefits Responsibilities Store Operations and Performance Management Monitor the health and performance metrics of Lazada, Shopee, and Tiktok stores, ensuring compliance with platform policies and achieving store targets. Track and analyze key metrics, such as seller ratings, customer feedback, and sales performance, to identify areas for improvement. Customer Interaction and Response Management Supervise chat response teams to ensure timely and high-quality responses to customer inquiries. Implement processes to improve response rates and maintain customer satisfaction. Claim, Payouts, and Disputes Oversee claims and disputes with the e-commerce platforms, ensuring timely and accurate resolution. Monitor payouts to ensure they align with sales records and promptly address discrepancies. Platform Collaboration and Support Establish and maintain relationships with platform account managers to secure support for store activities and campaigns. Stay updated on platform policies, promotional opportunities, and trends to leverage for store success. Coordinate with marketing, operations, and supply chain teams to ensure adequate stock levels, promotional alignment, and smooth order fulfillment. Provide regular updates to the Managing Director and other stakeholders on store performance and key initiatives. Team Management and Development Train and guide the chat response team and other assigned staff to meet performance expectations. Develop and implement processes to improve operational efficiency and customer satisfaction. Required Skills Customer Relationship Management Entrepreneurship Sales and Marketing Retail Sales Data Analysis Digital Marketing Attentive Communication Skills Lifecycle Marketing English Proficiency Interpersonal Skills Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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