Customer Service Representative
7 days ago
We are looking for Customer Service Representatives (CSRs) who will support both Komento and Inspire (fulfillment clients). The ideal candidate has hands-on experience in e-commerce platforms, customer service, and order management, with the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Handle customer inquiries across various platforms (chat, email, and social media).
- Manage customer orders and monitor fulfillment progress.
- Track and update inventory levels to ensure accurate reporting.
- Use CRM tools to manage customer interactions and maintain records.
- Support order monitoring across multiple platforms (Facebook/Meta, Lazada, Shopee, TikTok Shop, Shopify, Zalora, WooCommerce, etc.).
- Collaborate with internal teams to resolve issues and deliver excellent customer experiences.
- Provide timely and professional communication to clients and customers.
Qualifications:
Previous experience or strong familiarity with:
- Facebook/Meta tools and Marketplace
- Marketplace Seller Centers (Lazada, Shopee, TikTok, Shopify, Zalora, WooCommerce)
- Customer management and support processes
- Order monitoring and tracking
- Inventory monitoring
- CRM usage
- Strong written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented, organized, and proactive problem solver.
Preferred (but not required):
- Previous experience working in an e-commerce company.
- Previous experience in a warehousing & fulfillment center (3PL).
Why Join Us?
- Opportunity to gain exposure in both customer service and e-commerce fulfillment operations.
- Work with dynamic teams supporting multiple platforms and clients.
- Growth and learning opportunities in a fast-growing industry.
Job Type: Full-time
Benefits:
- Company events
- Employee discount
- On-site parking
Ability to commute/relocate:
- Valenzuela: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person
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