Senior IT Project Lead

4 weeks ago

Taguig, Philippines Medtronic Full time

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Senior IT Project Lead will be responsible for interacting with Global IT teams and business units to help manage downtime working on P2 ticket and swat calls for P1/P0’s. This role will be reviewing, managing, coordinating and educating our ITSM processes that encompass, Incident, Problem, Change, CMDB, knowledge management. The Senior IT Project Lead will also audit/review many process knowledge documents and contribute to continuous improvement in IT Operation.

Responsibilities

  • Review, manage, update, audit ServiceNow platform tickets (Incident, Change, Problem, KB knowledge)

  • Perform ServiceNow advanced reports, trending and analytics

  • Understanding Power BI reports and dashboard

  • Managing small to medium projects and tasks

  • Conduct daily IT OPS MI Team calls

  • Host Initial RCA transition call to problem management

  • Develop strategies to prevent recurring incidents

  • Create and conduct training

  • Perform debrief meetings with IT teams

  • Generate reports and statistics on major team performance

Qualifications

  • Bachelor’s degree or 10+ years of equivalent IT industry service experience

  • 8+ years as the requirement is equivalent to SMO Lead who is an expert in ITIL Service management portfolio

  • IT Technology Certification is a plus

  • PowerBI experience is a plus

  • Proficiency with ServiceNow Dashboard (adding filter, fields and custom search)

  • Some out of hours work will be required

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

#J-18808-Ljbffr

  • Senior Project Manager

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,000,000 - ₱1,200,000 per year

    Location: PhilPlans Corporate Center, BGC – TaguigWork Setup: 100% Onsite | Night ShiftWe are looking for a results-driven and strategic Senior Project Manager with 6–8 years of experience leading cross-functional initiatives and supporting executive-level operations. This role will directly collaborate with senior leadership, particularly the CEO, to...

  • Senior Project Coordinator

    3 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱960,000 per year

    Senior Project Coordinator / Executive AssistantLocation: BGC, TaguigSchedule: Night Shift (US Hours)Setup: HybridWe're looking for a Senior Project Coordinator / Executive Assistant to provide top-level support to our CEO and executive team. This hybrid role blends executive administration and project coordination — perfect for someone who's highly...

  • Senior IT Project Lead

    4 weeks ago

    Taguig, Philippines Medtronic plc Full time

    Senior IT Project Lead (Major Incident Operator) page is loaded## Senior IT Project Lead (Major Incident Operator)remote type: Generatorlocations: Taguig City, National Capital Region, Philippinestime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R42265Bei Medtronic kannst Du eine Karriere für Dein Leben starten. Und Dich für...

  • Senior Project Manager

    4 weeks ago

    Taguig, Philippines Coins.ph Full time

    Overview Coins.ph — Taguig, National Capital Region, Philippines Senior Project Manager Join Coins.ph, the pioneer crypto brand in the Philippines. Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of cryptocurrencies and...

  • Project Management Specialist

    3 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    At IT By Design, we're looking for a proactive and highly organizedProject Management Specialistto support our U.S.-based CEO. This role involves driving high-impact initiatives—especially in AI—and collaborating with C-Level Executives & senior leaders across global teams. It's a unique opportunity to work at the heart of a fast-growing MSP with a...

  • Senior Project Manager

    5 days ago

    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per year

    About the role:Yondu Inc. is seeking a talented and experienced Senior Project Manager to join our dynamic team in our Taguig City office. As a Senior Project Manager, you will be responsible for leading and delivering complex IT projects that are critical to the success of our business. This is a full-time position.What you'll be doing:Overseeing the...

  • PL/SQL Developer Lead

    2 weeks ago

    Taguig, Philippines IT Managers, Inc. Full time

    We are looking for a skilled Lead PL/SQL Developer with strong experience in Oracle SQL/PLSQL and RDBMS to join our dynamic team. The ideal candidate will take the lead in database development, optimization, and management, and will be responsible for designing and implementing high-quality database solutions. Familiarity with modern database technologies...

  • Lead Java Developer

    1 week ago

    Taguig, National Capital Region, Philippines IT Managers, Inc. Full time ₱60,000 - ₱180,000 per year

    Job Summary:We are seeking an experienced and highly skilled Lead Java Developer to join our team. This role requires strong technical expertise in Java development combined with the ability and enthusiasm to take on people management responsibilities. The ideal candidate should have solid hands-on experience with modern Java frameworks and tools, excellent...

  • Senior Project Manager

    2 weeks ago

    Taguig, Philippines HRTX Full time

    We would expect the candidate to be bring a number of years direct experience in IT, Cyber orService Delivery project management and program management. The right candidate will be expected to navigate customers through large scale, complex, high-riskengagements whilst ensure business needs are being met, whilst operating against the back drop ofthe...

  • Senior Global Project Manager

    4 weeks ago

    Taguig, Philippines Ubiquity Full time

    Overview The Senior Global Project Manager is responsible for leading and delivering complex, multi-country projects that drive business transformation and operational excellence across global functions. This role manages cross-cultural teams, oversees end-to-end project lifecycles, and ensures alignment with strategic objectives. The Senior Global Project...