Senior Engagement Delivery Manager

7 days ago

Metro Manila Philippines Salesforce Full time

Senior Engagement Delivery Manager - Philippines

Join to apply for the Senior Engagement Delivery Manager - Philippines role at Salesforce

Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
This role will be based in Manila, Philippines
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
OVERVIEW OF THE ROLE
Salesforce Professional Services is seeking a Senior Engagement Delivery Manager who share our vision of bringing the power of cloud computing to enterprises. Project Managers are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic projects. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials
YOUR IMPACT
  • Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
  • Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
  • Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
  • Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
  • Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.
  • Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.
  • Being an extension to the account team to extend the Salesforce footprint.
  • Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
  • Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.
Required Qualifications
  • + 10 years in project management, including experience handling external client projects.
  • Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
  • Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
  • Demonstrated ability to have difficult conversations.
  • Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500K.
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
  • Ability to work effectively in a fast paced, high energy, team-oriented environment.
  • Available to travel regionally and occasionally internationally depending on customer needs.
  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Preferred Qualifications
  • Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum.
  • Manage and communicate with remote developers.
  • Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics).

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

#J-18808-Ljbffr

  • ServiceNow Delivery

    3 weeks ago

    , Metro Manila, Philippines Hrtx Full time

    Job brief We are currently exploring the potential expansion of a strategic ServiceNow delivery capability in the Philippines and are seeking a seasoned Senior Manager to help shape and lead this initiative. This role is envisioned to play a pivotal part in driving high-quality ServiceNow project delivery, supporting business development efforts, and...

  • Senior Engagement Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines griddable Full time ₱1,500,000 - ₱3,000,000 per year

    DescriptionThis role willl be based in Manila, PhilippinesSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business...

  • Senior Engagement Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines Salesforce Full time ₱1,500,000 - ₱2,500,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Engagement Delivery Manager

    3 weeks ago

    Manila, Philippines Salesforce, Inc. Full time

    *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...

  • Senior Service Delivery Manager

    3 weeks ago

    , Metro Manila, Philippines Nezda Global Full time

    Overview Learner | Tech Talent Hunter | Relationship Builder | Team Coach | Innovator We’re hiring a Service Delivery Manager / Project Manager with a software engineering background. This role is perfect for someone who started out coding (Java, .NET, or similar) and has grown into leading complex software delivery initiatives. Responsibilities Lead the...

  • Assistant Manager-Engagement Management-Engagement Manager

    5 days ago

    , Metro Manila, Philippines EXL Full time

    Key Responsibilities: Employee Engagement Design and implement engagement programs aligned with company values and team needs Monitor employee morale through pulse surveys, feedback sessions, and informal check-ins Plan and lead events, recognition programs, CSR activities, and wellness initiatives Champion diversity, equity, and inclusion (DEI) efforts...

  • Delivery Manager

    3 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Join to apply for the Delivery Manager role at Five9 Join to apply for the Delivery Manager role at Five9 Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to...

  • Senior Engagement Delivery Manager

    3 weeks ago

    Manila, Philippines Salesforce Full time

    Overview Job Category: Customer Success About Salesforce: Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering...

  • Senior Engagement Delivery Manager

    1 week ago

    , Misamis Occidental, Philippines Buscojobs Full time

    Job Description Date Posted: Posted today Country: Philippines Location: Unspecified Senior Engagement Delivery Manager Philippines Overview and company context: Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the...

  • Senior Delivery Manager

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Posted today Job Description - Finacle Delivery Manager The Finacle Delivery Manager will manage overall Delivery of Finacle Core Banking Solution to deliver outcome and activities that the Program requires. Delivery Manager will work closely with Delivery team, relevant Senior Program stakeholders and forge good working relationships to aid in the team in...