Direct Billing Revenue Senior Analyst

3 days ago

Manila, Philippines EFlexervices Full time
Who we are:

eFlexervices is a BPO company with a legacy spanning 21 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Direct Billing Revenue Senior Analyst – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

The Direct Billing Revenue Senior Analyst will play a crucial role in managing and analyzing direct billing operations within the company. You will be responsible for overseeing the direct billing process, analyzing data, ensuring accuracy and compliance, and providing strategic recommendations to improve efficiency and financial performance. This role will provide guidance and support to team members and collaborate closely with various internal teams, including Account Managers, Insurance Carriers, and Finance, to streamline the direct billing processes and maintain exceptional client satisfaction.

What you’ll be doing:

Team Management:
Lead, coach, and mentor a team of direct billing analysts, fostering a positive and collaborative work environment.
Set performance goals and provide regular feedback to team members, supporting their professional growth and development.
Conduct regular team meetings, training sessions, and performance evaluations to ensure team members are equipped with the necessary knowledge and skills.

Direct Billing Process Management:
Oversee the end-to-end direct billing process, ensuring revenue is recorded accurately.
Develop and maintain standardized procedures and guidelines for direct billing activities.
Serve as the system administrator and demonstrate expertise in department software tools (Comulate, etc.)
Work with management on acquisitions and ensure a smooth transition of Cash Receipts/ Direct bill reconciliation into Epic for acquired entities
Collaborate with cross-functional teams to streamline processes and manage the billing disputes process.
Data Analysis and Reporting:
Conduct in-depth analysis of direct billing data to identify trends, patterns, and anomalies.
Generate regular reports and dashboards to provide insights into direct billing performance, revenue generation, and key metrics.
Develop and implement data-driven strategies to optimize direct billing operations and enhance financial outcomes.

Process Improvement:
Continuously evaluate existing direct billing processes and systems to identify areas for improvement.
Recommend and implement process enhancements to drive operational efficiency, reduce costs, and increase accuracy.
Perform regular audits and quality checks on direct billing transactions to ensure accuracy, completeness, and compliance with established standards.
Identify and mitigate billing-related risks, such as billing errors, fraud, or revenue leakage.
Collaborate with IT teams to automate manual tasks and integrate billing systems with other business applications.

Stakeholder Management:
Serve as a subject matter expert on direct billing practices, providing guidance and support to internal teams and external clients.
Collaborate with key stakeholders to gather requirements, address concerns, and optimize billing processes to meet business needs.
Act as a liaison between finance, operations, and customer-facing teams to ensure alignment and effective communication.

Qualifications and Requirements:

Bachelor's degree in finance, accounting, business administration, or a related field.
Minimum of 5 years of experience in insurance billing, preferably within a brokerage or agency environment.
Strong knowledge of insurance policies, premiums, and billing procedures.
Proficient in using Quickbooks
Excellent attention to detail and ability to analyze complex billing data accurately.
Strong communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders.
Proven ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Exceptional problem-solving skills and the ability to resolve billing issues efficiently.
Strong organizational and time management skills.
Proficient in Microsoft Office Suite, particularly Excel.
Must be able to meet tight deadlines, with attention to detail.
Must maintain a positive attitude and sense of humor

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together

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