Payment Operations Professional

1 day ago


Manila, National Capital Region, Philippines Reliable Proficiency Search Employment Services Full time

Reliable Proficiency Search Employment Services

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We are seeking a highly skilled Senior Payment Operations Analyst to join our team in the EST time zone. As a key member of our operations team, you will play a crucial role in ensuring seamless payment operations.

About the Role

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The successful candidate will be responsible for handling day-to-day payment operations tasks, particularly escalation emails and texts, as well as outbound calls. You will resolve payment and billing disputes in a timely manner, generate reports for payment operations, and work closely with our team to achieve operational excellence.

Qualifications and Experience

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To be considered for this role, you must have at least 5 years of experience as a supervisor or manager in operations specializing in finance/accounting. Prior experience in handling payment disputes, fraudulent transactions, refunds, and billing issues is essential. Your excellent communication and problem-solving skills will enable you to effectively manage escalated cases and ensure timely resolution.

Benefits

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As a Senior Payment Operations Analyst, you will enjoy 12 paid time off (PTO) days after 3 months, with no additional benefits. This is a full-time remote position, allowing you to work from anywhere while being part of a dynamic and supportive team.



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