Collections Team Lead

16 hours ago

Taguig, Philippines GBSS (Galilee Business Support Services) Full time

Collections Team Lead - AU financial services | Dayshift | Onsite Team Leader - Manila Operations (official title). About the Role: As the Collections Team Lead , you will play a key role in managing and optimizing the performance of our offshore collections team. You’ll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your leadership will be crucial in fostering a high-performing, customer-focused culture and contributing to the overall success of our operations. At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen Grow with GBSS , where your potential meets opportunity. What You’ll Be Doing Lead and develop the Manila-based collections team , driving performance, engagement, and a culture of continuous improvement. Collaborate with Australian business leads to ensure efficient delivery of offshored processes, meeting SLAs and KPIs. Oversee daily operations —including quality reviews, reporting, and escalations—to maintain high standards of accuracy, productivity, and customer satisfaction. Drive process optimisation and strategic initiatives , identifying opportunities to enhance efficiency, compliance, and overall business outcomes. Ensure operational continuity and compliance , proactively managing staffing, risk, and adherence to industry regulations and data security standards. Proven experience in collections within the Home Loan or Asset Finance lending space, with at least 3 years in a leadership or senior capacity . Strong understanding of Australian financial industry workflows and end-to-end collection processes, supported by solid analytical and decision-making skills . Exceptional communicator with excellent written and verbal English proficiency, capable of building rapport and managing stakeholder relationships effectively. Empathetic yet results-driven leader who demonstrates integrity, accountability, and resilience while motivating teams toward performance goals. Proactive and solutions-oriented professional , skilled in problem solving, time management, and driving process improvements in a fast-paced environment. Leave accrual upon hiring Wellness perks Specific client-initiated benefits #J-18808-Ljbffr

  • Collections Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱360,000 - ₱540,000 per year

    Official role title: Team Leader - Manila OperationsAbout the Role:As the Collections Team Lead, you will play a key role in managing and optimizing the performance of our offshore collections team. You'll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your...

  • Collections Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time ₱60,000 - ₱120,000 per year

    Official role title:Team Leader - Manila Operations About the Role:As the Collections Team Lead, you will play a key role in managing and optimizing the performance of our offshore collections team. You'll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your...

  • Team Lead, Onboarding

    2 weeks ago

    Taguig, Philippines Virtua Solutions Outsourcing Full time

    About the role Are you an experienced leader with a passion for process improvement and customer success? We are looking for a Team Lead to oversee our Onboarding and Collection teams. In this role, you’ll ensure top-notch performance, guide your team through challenges, and drive continuous improvement in our onboarding and collection processes. You’ll...

  • Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,200,000 - ₱2,400,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Sales Team Lead

    2 weeks ago

    Taguig, Philippines JetSon Manpower Agency Full time

    Responsibilities Acquire new Jobley accounts for U.S. clients through strategic outreach Conduct outbound calls to collect information necessary for job creation Lead business negotiations and close deals independently when needed Guide and support the sales team to ensure KPIs and sales goals are met Plan and execute strategies in collaboration with the...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office...

  • Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines General Motors Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines...

  • Sales Team Lead

    2 days ago

    Taguig, Philippines WHR Global Consulting Full time

    Job Title: Sales Team Leader Employment Status: Full-time Work Location: Taguig Work Shift: Night Shift Salary: PHP 40,000 – 50,000 per month (Performance-based) + Incentives & Benefits Recruitment Process: Online Application Only About the Role: As a member of the Sales Team, you will have complete autonomy over your work and decision-making. This...

  • Housekeeping Team Lead

    2 weeks ago

    Taguig, Philippines Campaign Complete Solutions Phils. Inc. Full time

    Job Description On-site - Taguig 1-3 Yrs Exp Bachelor Full-time Responsibilities Assist the Housekeeping Supervisor in assigning daily tasks and cleaning schedules to housekeeping staff. Monitor the quality of work performed by the housekeeping team to ensure cleanliness standards are maintained. Provide hands-on support and training to new and existing team...

  • IT Operations Team Lead

    2 weeks ago

    Taguig, Philippines TP ICAP Group Full time

    IT Operations Team Lead page is loaded## IT Operations Team Leadlocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R4425The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and...