Collections Team Lead

3 weeks ago

Taguig, Philippines GBSS (Galilee Business Support Services) Full time

Collections Team Lead - AU financial services | Dayshift | Onsite Team Leader - Manila Operations (official title). About the Role: As the Collections Team Lead , you will play a key role in managing and optimizing the performance of our offshore collections team. You’ll ensure that the objectives and targets are met by driving team productivity, maintaining compliance, and supporting continuous process improvement. Your leadership will be crucial in fostering a high-performing, customer-focused culture and contributing to the overall success of our operations. At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen Grow with GBSS , where your potential meets opportunity. What You’ll Be Doing Lead and develop the Manila-based collections team , driving performance, engagement, and a culture of continuous improvement. Collaborate with Australian business leads to ensure efficient delivery of offshored processes, meeting SLAs and KPIs. Oversee daily operations —including quality reviews, reporting, and escalations—to maintain high standards of accuracy, productivity, and customer satisfaction. Drive process optimisation and strategic initiatives , identifying opportunities to enhance efficiency, compliance, and overall business outcomes. Ensure operational continuity and compliance , proactively managing staffing, risk, and adherence to industry regulations and data security standards. Proven experience in collections within the Home Loan or Asset Finance lending space, with at least 3 years in a leadership or senior capacity . Strong understanding of Australian financial industry workflows and end-to-end collection processes, supported by solid analytical and decision-making skills . Exceptional communicator with excellent written and verbal English proficiency, capable of building rapport and managing stakeholder relationships effectively. Empathetic yet results-driven leader who demonstrates integrity, accountability, and resilience while motivating teams toward performance goals. Proactive and solutions-oriented professional , skilled in problem solving, time management, and driving process improvements in a fast-paced environment. Leave accrual upon hiring Wellness perks Specific client-initiated benefits #J-18808-Ljbffr

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