Team Leader

2 weeks ago

Taguig, Philippines Prime Technology Specialists Inc. Full time

Responsibilities Oversee and manage a team of collection specialists, providing coaching, mentoring, and performance feedback to drive productivity and quality of work. Monitor team performance and implement strategies to improve efficiency, productivity, and customer satisfaction. Collaborate with the wider customer service team to address complex customer inquiries and issues. Identify training needs and deliver coaching to enhance the skills and capabilities of your team. Analyze data and metrics to identify trends and opportunities for process improvement. Ensure that the company policies, procedures, and regulatory guidelines are followed. Contribute to the development and implementation of team and departmental goals. What we're looking for Minimum 2 years' experience in a team leader or supervisory role within a call Centre or customer service environment. Strong analytical and problem‑solving skills, with the ability to identify and implement process improvements. Excellent communication and interpersonal skills, with the ability to effectively motivate and lead a team. Proficient in data analysis and reporting, with the ability to interpret and act on key performance metrics. Thorough understanding of customer service best practices and regulatory compliance requirements. Proven track record of delivering exceptional customer service and driving team performance. Application Questions What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Collections Team Leader? Have you worked in a call centre before? Do you have customer service experience? How many years of people management experience do you have? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? #J-18808-Ljbffr

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