Collections Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities

  • Strategy & Planning
  • Develop and implement effective collection strategies to maximize recovery rates.
  • Set departmental goals and KPIs aligned with business objectives.
  • Team Management
  • Recruit, train, and lead a team of collection agents and supervisors.
  • Monitor team performance and provide coaching for continuous improvement.
  • Operations
  • Oversee daily collection activities and ensure adherence to company policies and legal regulations.
  • Handle escalations and negotiate payment plans or settlements with customers.
  • Compliance
  • Ensure all collection efforts comply with state, federal, and client-specific regulations.
  • Conduct regular audits to maintain process integrity.
  • Reporting
  • Prepare and present reports on collection performance, aging analysis, and recovery trends.
  • Analyze data to identify gaps and implement corrective actions.
  • Stakeholder Management
  • Collaborate with internal teams (Finance, Customer Service) and external clients to resolve disputes.
  • Communicate progress and challenges to senior management and clients.
  • Required Qualifications
  • Bachelor's degree in Finance, Business Administration, or related field.
  • 5+ years of experience in collections or accounts receivable management (preferably in BPO).
  • Strong knowledge of regulatory compliance in collections.

  • Proven leadership and team management skills.

  • Preferred Skills

  • Proficiency in MS Excel, reporting tools, and collections software.
  • Excellent negotiation, communication, and problem-solving skills.
  • Ability to work under pressure and meet strict deadlines.
  • Key Competencies
  • Analytical thinking
  • Process optimization
  • Stakeholder communication
  • Risk management

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