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Senior MES customer Support Engineer

4 weeks ago

Marikina, Philippines MicroSourcing Full time

Overview

Senior MES Customer Support Engineer - Flexible Work Setup

Position: Senior MES Customer Support Engineer

Location: Global One, Eastwood, QC

Work setup & shift: Flexible work setup | Night shift

Responsibilities
  • Reporting to the Support Manager, you will be expected to work independently and as part of the support team. You will undertake a range of highly technical tasks that arise during the resolution of tickets where you will be required to log in various different systems and resolve the problem or issue.
  • You will work on our Support Portal: Reviewing incidents, problems and change requests.
  • Training will be provided inhouse and you will have an opportunity to work with leading edge technology in blue-chip multinational F&B companies. You will be based in Dublin however international travel is an important element of this position as some of our strategic clients are US based.
What You Need

Non-negotiables

  • Graduate in computer science or mechanical/electrical/electronic engineering preferably with a postgraduate degree in Information Technology or sufficient IT experience.
  • 7 years experience in software projects delivery for process-oriented environments.
  • Industry knowledge in food and beverage processing would be considered an advantage.
  • Actively participates in the testing and computer system validation of the MES System and related configuration as required.
  • History of supporting bespoke software applications is a requirement.
  • Knowledge of SQL Databases
  • T-SQL codes, Stored Procedures, Views, Functions, Triggers
  • Diagnose and address operational data issues
  • Microsoft SQL Management Studio
  • SQL Server Profiler
  • Experience with ETL, SSIS
  • Ability to debug code in C#, Javascript, HTML, XAML
  • Knowledge WPF, HTML 5, .Net Framework, SSRS Reporting
  • Visual Studio
  • Telerik Software tools (a plus but not a requirement)
  • Windows / Network administration (a plus but not a requirement)
  • Internet Information Services (IIS) (a plus but not a requirement)
  • Power Bi (a plus but not a requirement)
  • Data Warehouse (a plus but not a requirement)

Preferred skills/expertise

  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • Ability to multi-task
  • Good ability to comprehend technical information related to computer software, computer and network hardware
  • Proficiency with MS Office applications (Word, Excel, Power Point).
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate YOUR authentic self and the unique contributions of every individual to our collective success and growth.

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