Senior Technical Support Specialist

4 weeks ago

Marikina, Philippines Quantrics Enterprises Inc. Full time
Overview

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

  • Home-based Setup
  • Miscellaneous allowances, performance-based bonus, and yearly increase
  • HMO from day 1 for you + 2 free dependents
  • 6 months paid maternity/ 15-days paternity leave
  • Company-sponsored training and upskilling, and career growth opportunities
Responsibilities
  • Support the Delivery Customer Solutions Engineering Team during implementation of customer-centric solutions
  • Co-ordinate with multiple Bell teams and customers to support installation of Voice and Data services
  • Build knowledge of the specific products within their business group and understand how the critical end-to-end processes fit together
  • Continually seek ways to improve internal processes - Identify problems and help solve them.
  • Collect and provide customer information to assist internal Bell teams, such as Sales and Marketing
  • Process the appropriate request forms related to both Bell network and customer network builds
  • Identify revenue generating opportunities and communicate the opportunities to the Sales team
Qualifications

Core Competencies (Must-have Competencies)

  • 3-5 years of experience with IP Networking
  • 3-5 years of experience with network routing protocols such as: Firewall protocols and mechanisms, IP VPN, BGP, OSPF, DHCP, EIGRP, SIPT
  • 3-5 years of experience in Hands on/Lab work completed in routing and switching
  • Excellent organizational and time management skills, able to prioritize work task
  • Strong interpersonal, teamwork and Leadership skill Bell Customer Interaction

Complementary Competencies (Good-to-have Competencies)

  • Strong verbal and written communication skills
  • Ability to learn and develop skills in a dynamic environment
  • Ability to establish and maintain effective working relationships with a network of stakeholders
  • Working knowledge of PC software and Microsoft Office (MS Excel & Word), PowerPoint and Visio knowledge is an asset

Educational Qualification

  • Bachelor’s Degree

Work Conditions

  • Work from Home
  • Night Shift (9PM – 6AM MLA)
  • Amenability to working on weekends if needed

If this role sounds exciting to you, click APPLY NOW

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